Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
218 Reviews of Russ Darrow Toyota of West Bend - Service Center
Sort by
March 12, 2019
No problems I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but ha I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but have no complaints. More
by Allie123
Employees Worked With
Jessica????
March 11, 2019
Always great service Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1 Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1:00 on the slip- I called at 12:45 and was told it was just going through the wash and I could head on over. I got there at 1:15 and was told it’s ready to wash and it would be done. Point is- if you are busy and it’s taking longer than expected- call me and give me a heads up. Don’t use the wash as a cover. I heard them tell this to another customer as I stood there. Also- it shouldn’t have taken 4.5 hours to flush fluids. More
by Thirdshiftgirlie
March 02, 2019
Oil change Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the f Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the future as they identified were caught early and fixed. More
by HamlinFan
Employees Worked With
February 26, 2019
Replace disfunctional Electronics The electric head unit in my Toyota corolla had to be replaced Because it was no longer functional at all. This was a problem for Toyota in a lot of t The electric head unit in my Toyota corolla had to be replaced Because it was no longer functional at all. This was a problem for Toyota in a lot of these cars. Since my warranty is long gone I had to purchase it out right. Dan gave me all the options and was very good In explaining my options And the cost associated with it. I would come back to this dealer again for service and maybe even possibly when I am ready for a different car. More
by BRunner
Employees Worked With
Daniel Rouse
February 22, 2019
Service I come back to Russ Darrow for my service because they complete the service timely and only fix what is necessary. They always explain and show us the I come back to Russ Darrow for my service because they complete the service timely and only fix what is necessary. They always explain and show us the used parts they are replacing. They are friendly and professional. More
by steffen65
Employees Worked With
Coty Becker
February 14, 2019
Great experience! Service was great from beginning to end and had absolutely no issues. Reason why I come back for service for my vehicle. Coty was a pleasure to work w Service was great from beginning to end and had absolutely no issues. Reason why I come back for service for my vehicle. Coty was a pleasure to work with as well. More
by Bluecamryguy
Employees Worked With
Coty Becker
January 18, 2019
Always great!! Always great service. Clean. Nice customer area. Great refreshments. Friendly people. Love the complimentary car wash!! Awesome. I take all my cars th Always great service. Clean. Nice customer area. Great refreshments. Friendly people. Love the complimentary car wash!! Awesome. I take all my cars there and always will! More
by Fomocoguy
Employees Worked With
Daniel Rouse
December 28, 2018
60K Mile Service Contact service rep was very professional and well-informed by computer info from previous service. I requested specific maintenance based on manufact Contact service rep was very professional and well-informed by computer info from previous service. I requested specific maintenance based on manufacturers recommendations (not Toyota) and they were completed. The service tech also tested the battery and found it to be suspect (six years old), recommending replacement. The only suggestion I will make is to be sure to check and top off all fluids - I added about a pint of windshield washer fluid after I returned home. More
by WBguy
Employees Worked With
December 15, 2018
Great Service The team got my car checked in, serviced, and had me on my way. I appreciate how the explain, in detail, everything they do! Great Job Everyone at Ru The team got my car checked in, serviced, and had me on my way. I appreciate how the explain, in detail, everything they do! Great Job Everyone at Russ Darrow Toyota! More
by BDub
Employees Worked With
Daniel Rouse
November 30, 2018
Good experience Friendly service department that provided detailed information and pricing on the services my car needed. So wonderful to pick up a safe to drive and Friendly service department that provided detailed information and pricing on the services my car needed. So wonderful to pick up a safe to drive and washed car. More
by Barton girl
Employees Worked With
Miranda Zarling ..... 5 Stars !!, Daniel Rouse
