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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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218 Reviews of Russ Darrow Toyota of West Bend - Service Center
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September 09, 2019
Service They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group More
by Abohn
Employees Worked With
Daniel Rouse
September 04, 2019
Oil Change tire rotate All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. More
by Gristow
Employees Worked With
Coty Becker
August 23, 2019
A+ Service Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on th Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on the progress. More
by Deb
Employees Worked With
August 18, 2019
100,000 mile maintenance We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. We were pleased with all aspects of this service. The workers are well qualified and friendly. I was given a ride home while they worked on the car. More
by Norm1939
Employees Worked With
August 15, 2019
Great service! I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. More
by Ella
Employees Worked With
Daniel Rouse
August 02, 2019
lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More
by Toyota2015
July 23, 2019
Friendly Service Miranda was super friendly and knowledgeable. She made the experience enjoyable. Had to wait a little longer than expected but the waiting room was Miranda was super friendly and knowledgeable. She made the experience enjoyable. Had to wait a little longer than expected but the waiting room was comfortable. More
by lmilell
Employees Worked With
Miranda Zarling
July 23, 2019
Always a great experience. Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concer Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concerns. More
by Erica
Employees Worked With
Coty Becker
July 21, 2019
Problem Solved I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They hel I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They helped me chase down a set of tires since they weren’t in stock then proceeded to do the install them shortly after. I can say how much I am thankful for all that they did! Outstanding!! More
by krenzkyl
Employees Worked With
Chris, Miranda Zarling
July 15, 2019
Free oil changes with car purchase I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again More
by Ballberry
Employees Worked With
Miranda Zarling
