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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
219 Reviews

219 Reviews of Russ Darrow Toyota of West Bend - Service Center

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April 14, 2020

Very pleased with the service. The service was done in a timely manner. I have no problem referring others to your sales and service department. More

by Chuck
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Daniel Rouse
January 14, 2020

Very helpful staff and I was in and out very quickly. My vehicle’s problem was diagnosed quickly and I was shown what was wrong by the mechanic, who was also very helpful. More

by sb394
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Jan 14, 2020 -

Russ Darrow Toyota of West Bend responded

wow!! what a nice review..thanks for the kind comments!! and the 5 stars!! danny shutts, gm

January 05, 2020

Pleasant and enjoyable overall experience! Brought my car in for routine oil change and drove off with a new 2020 Camry XSE. No pressure, no obligation to purchase our Camry. We had time to l More

by Hello Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coty Becker
Jan 10, 2020 -

Russ Darrow Toyota of West Bend responded

what a great review!! danny shutts, gm

January 04, 2020

Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden More

by JHead
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Russ Darrow Toyota of West Bend responded

thanks Jeff..really glad we were able to help you!! danny shutts, gm

January 01, 2020

Efficient and polite. one instance said tires were fine , but one week later asked for their opinion regarding uneven wear and now said to replace More

by rayzwi
Recommend Dealer
Yes
Employees Worked With
Rob Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Russ Darrow Toyota of West Bend responded

thanks for the nice review!! danny shutts, gm

January 01, 2020

My experiences with the service/repairs employees have always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. More

by igwt7981
Recommend Dealer
Yes
Employees Worked With
Coty Becker, Daniel Rouse
Jan 10, 2020 -

Russ Darrow Toyota of West Bend responded

thanks for the great review!! danny shutts, gm

December 07, 2019

Coty from service went above and beyond to make sure everything was appropriate and done in the least amount of time without sacrificing quality and customer service. Kudos to Coty! I also researched a More

by Ale Arango
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coty Becker
November 30, 2019

Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl More

by wolfhuntr
Recommend Dealer
Yes
Employees Worked With
Rob Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2019

Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More

by Lars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coty Becker, Daniel Rouse
October 15, 2019

Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe More

by Johnno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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