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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
268 Reviews

268 Reviews of Russ Darrow Toyota of West Bend - Service Center

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January 04, 2022

Their service and service department were wonderful. They treated me well and took care of my car. More

by eduventure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Jan 07, 2022 -

Russ Darrow Toyota of West Bend responded

thanks!! danny shutts, gm

December 28, 2021

Daniel Rouse did an excellent job taking care of my Camry's needs. He is very knowledgeable about the technical needs, especially the needed ECM update. He also did a gr8 job of keeping me updated a More

by Eapoehlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thank you so much!! danny shutts, gm

December 27, 2021

Very Courteous and polite. Quick service and clean once it’s done. Made it a pleasant experience More

by mikekoput
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks Mike!! danny shutts, gm

December 13, 2021

Polite service. Took my car is at appointment time. No extra waiting. Service was efficient More

by Janwt85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coty Becker
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

Thanks Jan!! danny shutts, gm

November 26, 2021

We’re very pleased with the service and treatment we received at Russ Darrow Toyota, especially from service advisor, Seth Tearney. Seth was through, professional and friendly. He expedited our repairs More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Tearney
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

Dan, we think Seth is pretty awesxome too!! danny shutts, gm

November 24, 2021

Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ellisha donath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Shutts, Ivan Lawler, Coty Becker, Kayla Gagliano, Daniel Rouse, Patrick Moschea
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the 5 stars!! danny shutts, gm

November 18, 2021

Great service for getting my schedule maintenance done. Service department awesome. Very clean dealership. Very friendly and helpful at the service department. More

by djdielsdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

wow!! what a nice review...we greatly appreciate!! danny shutts, gm

November 16, 2021

Very efficient sign in process including drop off service. Car was ready when promised. Courtesy call for pickup was appreciated. More

by jswanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the 5 stars!! danny shutts, gm

November 16, 2021

Did a good job with service, but it took 1 hour and 40 minutes to complete! I will say they made it right in the end! More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for bringing to my attention...will continue to hire enough staff to meet the needs!! danny shutts, gm

November 08, 2021

Russ Darrow Toyota West Bend has been servicing my Toyota since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have More

by timgulley2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thank you so much Time for the great review!! danny shutts, gm

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