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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
268 Reviews

268 Reviews of Russ Darrow Toyota of West Bend - Service Center

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March 11, 2022

Fast and friendly service today. Got help from Service Mngr Jordan Seagren and Dan Rouse in the drive. Caught a ride back and forth with the Service shuttle making this service s More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Mar 11, 2022 -

Russ Darrow Toyota of West Bend responded

thanks Patti!! we really appreciate...thanks, danny shutts, gm

March 01, 2022

1 hour and 15 minutes for a tire rotation and oil change, too long but better than last time which was over 2 hours. More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Russ Darrow Toyota of West Bend responded

thanks! danny shutts, gm

February 25, 2022

Very personable and prompt. Service was timely and everyone I encountered was very friendly. Shuttle back to work is nice. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Mar 08, 2022 -

Russ Darrow Toyota of West Bend responded

we so appreciate !! danny shutts, gm

February 24, 2022

Friendly team, clean environment and fast service. Never have had any challenges getting issues resolved. More

by lbusalacchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coty Becker, Daniel Rouse
Mar 08, 2022 -

Russ Darrow Toyota of West Bend responded

thanks!! danny shutts, gm

February 21, 2022

Had a problem with remote starter. They scheduled repair for next business day. Working great again. Honored warranty and provided shuttle service during repair. Great overall service More

by tomp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Jones
Mar 08, 2022 -

Russ Darrow Toyota of West Bend responded

so glad to hear!! danny shutts, gm

February 08, 2022

I always receive good service everybody is friendly my vehicle always gets done within a good time range More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbigail
January 27, 2022

The Service and response to an auto problem is outstanding. I would and do recommend them to everyone. They are friendly and efficient. They are the best of the best!👏👏👏👏 More

by Dottie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

Service was great. Very friendly people. They did not over charge. I was very impressed with the experience. More

by Verner480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
January 08, 2022

They are courteous, observant, and prompt; they explain things and answer my questions. They go out of their way to accommodate my limited walking ability, by parking my vehicle close to the building in a More

by Sallie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
January 06, 2022

Very friendly greeting. Professional workers. Thorough service. Very helpful explaining what was done to the vehicle. More

by Scooter1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
Jan 07, 2022 -

Russ Darrow Toyota of West Bend responded

thanks for thenice review!!danny shutts,gm

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