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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
268 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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268 Reviews of Russ Darrow Toyota of West Bend - Service Center
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January 17, 2025
Everyone was very helpful and they were able to solve the problem in a matter of a few hours problem in a matter of a few hours More
by carol.kaphingst
Verified CustomerEmployees Worked With
January 17, 2025
They were very helpful in getting the car to the service area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. More
by jims7
January 17, 2025
Thank you for being a Toyota dealer in the area. I appreciate your services offered and have confidence you won’t be ripping us off I appreciate your services offered and have confidence you won’t be ripping us off More
by Cyc
January 16, 2025
The service department was great. The centralized appointment service was less than good. They gave me misinformation that will cause another trip to the dealership The centralized appointment service was less than good. They gave me misinformation that will cause another trip to the dealership More
by SLMOORE_1
Employees Worked With
January 16, 2025
They are always respectful and accommodating. Rob went above and beyond for me. Excellent customer service each time I have been in. Rob went above and beyond for me. Excellent customer service each time I have been in. More
by peggysobczak
Employees Worked With
January 15, 2025
Always courteous and friendly. Concerned about your schedule in the event of a service emergency. Concerned about your schedule in the event of a service emergency. More
by cstorck2
October 26, 2023
Please do not go to this dealer. Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and runni Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and running away from the issue. Please never go to this dealer. More
by jpphotog
Employees Worked With
Danny, GM, Jordan, Service mgr, Danny Shutts
September 30, 2023
Had an oil change and tire rotation today. Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip neve Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip never took care of the maintenance light also on sheet specifying to reset to 5000 miles. What kind of Incompetent people do you have working there!!!!!!! More
by Pissed
Employees Worked With
Seth
April 06, 2023
If I could go lower on the rating chart I would. Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the price difference and I was informed that was was paying extra for disposal and shop supplies. Which I was not charged on prior oil change service. I was waiting in the lobby and and contacted them on their website to say I was unhappy about being charged more than the coupon stated and a 3% fee for using credit card. Total was going to be around 70 for an oil change. After waiting an hour in the lobby a person I am guessing is the service manager comes and gets me and says that they are not changing my oil and parting ways with my business. I left the establishment and contacted the person that contacted me via text and told them about lack of service from them. I hope that they don't treat all there customers that way when you complain about price. More
by jasonunhappy
Employees Worked With
July 11, 2022
Made an appointment for Oil Change and tire rotation. Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I que Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I questioned WHAT SHOP SUPPLIES? He couldn't answer and went on to say "Everyone one in Wisconsin does it!" What sort of answer is that? I told him my Indiana dealer certainly doesn't charge this. In addition I had to rummage in my billfold for enough cash to pay the inflated bill as they are charging 3.5% for use of a credit card!!!!! I will never use Russ Darrow again, second bad experience while I have been up here for short periods Having another dealer to compare thhis outfit with certainly highlighted the service and rip offs... More
by exbrit49
Employees Worked With
