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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
222 Reviews
Call Service Center (262) 346-9466

222 Reviews of Russ Darrow Toyota of West Bend - Service Center

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September 21, 2021

They were prompt, very friendly and they appear very organized which makes for an efficient visit. The facility is clean as well More

by jodischulteis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Jones
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September 18, 2021

The Russ Darrow Toyota whole service department is always very helpful and have always had great service More

by Grinch #5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2021

Everyone was very helpful. I like the video in the maintenance check. Very friendly staff. Very informative. More

by Rodmarylehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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August 31, 2021

Never been disappointed by this dealer ship always friendly staff and they do what they say they need to do staff is very knowledgeable and they tell you up front what needs to be done More

by Sdbechler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
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August 23, 2021

It's easy to get an appt when it's convenient for you. I like the text reminders - one less thing I have to try and remember. Staff is always friendly and polite. More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
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August 12, 2021

Nice place, and very nice stuff. A lot of patience. Very helpful. I will definitely recommend it to my friends and family. I am so glad I find this place. More

by Ada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
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July 22, 2021

I always have a great experience at this dealership. Dan is the best! He is always so personable and efficient. I never worry about anything at this dealership. More

by gnoeske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
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Jul 23, 2021 -

gnoeske responded

I always have a great experience at this dealership. Dan is the best! He is always so personable and efficient. I never worry about anything at this dealership.

July 05, 2021

Good service always with friendly people and fairly reasonable charges More

by Toyotafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
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Jul 05, 2021 -

Russ Darrow Toyota of West Bend responded

hey thanks for the review!! danny shutts, gm

June 09, 2021

I wish I could give them a higher rating. They are the best. I have always been treated with professionalism and respect. Thank you for all you do for us. More

by marcia.erickson51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg, Danny Shutts
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Jun 09, 2021 -

Russ Darrow Toyota of West Bend responded

so kind of you Marcia..we really appreciate you and this review!! danny shutts, gm

April 03, 2021

Only 1 issue after the repairs to my driver side door handle done: Techs didn't wipe down inside of door. Grease and dirt remained. More

by dimarzod39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg, Danny Shutts
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Apr 07, 2021 -

Russ Darrow Toyota of West Bend responded

really sorry about that...happy to porter it for you on next visit..just let me know!! danny shutts, gm, 262-334-9411

Apr 08, 2021 -

dimarzod39 responded

Great Dan thanks a lot! Really appreciate all you and your team do for me. I need to bring it in for a latch quote. The back hatch doesn't close properly. See you soon and thanks again.

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