Russ Darrow Toyota of West Bend - Service Center

Customer contact at the service counter was very good. My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It’s tough to pay such a high supply recovery fee when the attention to detail seems to be lacking More

I’ve waited over 2 hours to be informed what was wrong with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my tru with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my trunk. More

The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. The recall work was completed as informed. No issues with this dealership. More

They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

I've been generally pleased with this dealer. They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were very apologetic. I appreciate their honesty & upfront handling. We all make mistakes, it's how we handle them that makes or breaks client trust. More

Great communication, great service. The videos are an awesome idea, really appreciated that. Thank you The videos are an awesome idea, really appreciated that. Thank you More

Pleasant, expeditious, I'm happy with My purchase experience and I'm happy with my vehicle service experience. experience and I'm happy with my vehicle service experience. More

Abigail was very informative and worked out loaner. Lots of repairs and got us in asap, Lots of repairs and got us in asap, More

Very efficient and everyone was very friendly. Oil change and tire rotation was done quickly. Oil change and tire rotation was done quickly. More

The representative I dealt with was polite and very professional. Was very pleased at how fast they got my car done. Took less than half the time they thought professional. Was very pleased at how fast they got my car done. Took less than half the time they thought More