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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Russ Darrow Toyota of West Bend - Service Center
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March 10, 2025
I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my c Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m getting thousands of dollars worth of service with you, and you’re going to charge me an extra 3%… neither Heiser or Wilde (both Toyota dealers Ive used in the past) charge extra because you use a credit card. More
by Jessielee141
Verified CustomerEmployees Worked With
March 09, 2025
This dealers employees are always very nice and friendly. I will be bringing my car here for service. I will be bringing my car here for service. More
by KATHYNAPOLILLO
March 08, 2025
Kelth is a great guy. I met him for the first time and liked i. I met him for the first time and liked i. More
by patfarley219
Employees Worked With
March 07, 2025
Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend. Quick and reliable service. That's why I always come back. Highly recommend. More
by dshouse517
Employees Worked With
March 06, 2025
Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered. Russ Darrow service department was courteous for all the employees I encountered. More
by Wsgeorgec
Employees Worked With
March 05, 2025
LOVE how nice and helpful the service department is. I like the video they sent showing their servicing my vehicle. I like the video they sent showing their servicing my vehicle. More
by JADAMS36
Employees Worked With
March 04, 2025
I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it. I like how they explain everything as to what they found andhow they are going to fix it. More
by jessie
Employees Worked With
March 03, 2025
The people I interacted with at this dealership were experienced and concerned. The location is well lighted and convenient. experienced and concerned. The location is well lighted and convenient. More
by Toyota hybrid owner
Employees Worked With
March 03, 2025
Efficient and provided detailed overview of my purchase and what will be needed later on for my vehicle. and what will be needed later on for my vehicle. More
by ksha
March 02, 2025
This time was no exception the service department did not disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just aweso disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just awesome. More
by SUETREIS
Employees Worked With
