Russ Darrow Toyota of West Bend

very nice This was my first new-car purchase in years All Questions answered cordially and fully the people at the dealership were very nice and it was so quick This was my first new-car purchase in years All Questions answered cordially and fully the people at the dealership were very nice and it was so quick. Once again the Russ Darrow team delivered a great deal for an excellent car! More

very Pleasant! very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out q very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out quite well. Only reason I came back to Russ Darrow was for the customer service. Thank you! More

extremely helpful so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darr so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darrow to friends and family. More

always willing to help I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a fr I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a free car wash. More

Very impressed !! Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked at. Thank you!! More

Professional staff Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I will be returning to Russ Darrow Jeep More

Rich and Donna Poth We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new d We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new dodge dart.Thank you Paul :-) More

I called about a car and asked about pricing for a Rav4. I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask fo I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask for a discount. What time would you like to come in today?" I thought wtf, and said I am not interested anymore. I received a call back in 15 MINUTES stating they could knock $200 off. Now right off the bat I was being lied to. I decided to check it out anyway because it was exactly what I was looking for. I drove it and loved it. It was terribly scratched though. MANNY said they could buff it out so I returned the next day and it looked alright. That's when he told me he was told by his boss they can't knock the original $200 off anymore because they paid to buff it. That upset me, but I still looked into financing. Manny gave me a form with confusing pricing containing a hypothetical lease situation that didn't break down the total of the car. When I asked he avoided the question. I asked for a pen and worked out the math and figured it out myself. This is the crazy part... He then took my paper and started walking off with it. I said I need that and he told me he'd be right back with it. When he returned without it he said its property of Russ darrow and I cant have MY NOTES back. I marched to his boss and demanded it back and he returned it without too much hesitation. I told him to right down how much the car is and he did. Then he subtracted the $200 that we had initially discussed. Turns out Manny had lied to me when he said the $200 went to buff 'my' car. It's hard to sell cars when you are focusing your energy on your web of lies instead of on your product and customer relations. I visited 13 other dealerships in the area and this was BY FAR the worst experience. Its unfortunate because that was the exact car I wanted at an OK price, but I was so upset with the deceptive tactics they utilize that I could not give them my business. Ended up buying from LIFETIME AUTO (just west on 33) and got a great car, a great deal, and most of all the staff was honest and informative. I felt like I 'bought' my car instead of being 'sold' it. Ask for CAROL More