Russ Darrow Toyota of West Bend

extremely helpful so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darr so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darrow to friends and family. More

always willing to help I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a fr I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a free car wash. More

Very impressed !! Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked at. Thank you!! More

Professional staff Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I will be returning to Russ Darrow Jeep More

Rich and Donna Poth We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new d We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new dodge dart.Thank you Paul :-) More

I called about a car and asked about pricing for a Rav4. I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask fo I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask for a discount. What time would you like to come in today?" I thought wtf, and said I am not interested anymore. I received a call back in 15 MINUTES stating they could knock $200 off. Now right off the bat I was being lied to. I decided to check it out anyway because it was exactly what I was looking for. I drove it and loved it. It was terribly scratched though. MANNY said they could buff it out so I returned the next day and it looked alright. That's when he told me he was told by his boss they can't knock the original $200 off anymore because they paid to buff it. That upset me, but I still looked into financing. Manny gave me a form with confusing pricing containing a hypothetical lease situation that didn't break down the total of the car. When I asked he avoided the question. I asked for a pen and worked out the math and figured it out myself. This is the crazy part... He then took my paper and started walking off with it. I said I need that and he told me he'd be right back with it. When he returned without it he said its property of Russ darrow and I cant have MY NOTES back. I marched to his boss and demanded it back and he returned it without too much hesitation. I told him to right down how much the car is and he did. Then he subtracted the $200 that we had initially discussed. Turns out Manny had lied to me when he said the $200 went to buff 'my' car. It's hard to sell cars when you are focusing your energy on your web of lies instead of on your product and customer relations. I visited 13 other dealerships in the area and this was BY FAR the worst experience. Its unfortunate because that was the exact car I wanted at an OK price, but I was so upset with the deceptive tactics they utilize that I could not give them my business. Ended up buying from LIFETIME AUTO (just west on 33) and got a great car, a great deal, and most of all the staff was honest and informative. I felt like I 'bought' my car instead of being 'sold' it. Ask for CAROL More

Michael Marx and his team lead Brandon worked with us over two Saturdays on the purchase of a used Dodge Caliber. The process went smoothly and we are pleased with the car. Thank you! over two Saturdays on the purchase of a used Dodge Caliber. The process went smoothly and we are pleased with the car. Thank you! More

Communication is just terrible. I would not recommend working and doing business with Russ Darrow Toyota. I made a horrible mistake going to them for customer service. When purchasing my first new car I working and doing business with Russ Darrow Toyota. I made a horrible mistake going to them for customer service. When purchasing my first new car I added a service contract with a 30 day window to cancel if I decide not to have it. After the first day my wife and I discussed more about it and decided to cancel the service fee. We communicated our request with the senior financial adviser who we worked with to purchase our car. He confirmed our request to cancel the service contract and told us that he will submit a form for us to sign and confirm the cancellation. This will give us an 'x' amount of credit towards paying off our new car. He told us it will take about 2 weeks to process everything and we should see something in the mail between 1 or 2 weeks. After two weeks I called them but everytime I did it just so happened he was busy with a customer. This happened about a dozen times. 4 weeks in total since the purchase and I've been trying to reach the guy. I'm extremely disappointed and very upset with the service. More