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Russ Darrow Toyota of West Bend
West Bend, WI
822 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 822 reviews
May 08, 2023
Excellent customer service. Very happy Very happy Very happy Very happy Vary happy Very happy Very happy Very happy Very happy Very happy Vary happy Very happy More
by Krusher234
April 06, 2023
If I could go lower on the rating chart I would. Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the price difference and I was informed that was was paying extra for disposal and shop supplies. Which I was not charged on prior oil change service. I was waiting in the lobby and and contacted them on their website to say I was unhappy about being charged more than the coupon stated and a 3% fee for using credit card. Total was going to be around 70 for an oil change. After waiting an hour in the lobby a person I am guessing is the service manager comes and gets me and says that they are not changing my oil and parting ways with my business. I left the establishment and contacted the person that contacted me via text and told them about lack of service from them. I hope that they don't treat all there customers that way when you complain about price. More
by jasonunhappy
Employees Worked With
March 27, 2023
Went to the dealership looking for a new vehicle and wanted to trade mine in. They didn't have anything I liked. Decided to purchase a new vehicle. Ordered one in, and said my preferred color choice was wanted to trade mine in. They didn't have anything I liked. Decided to purchase a new vehicle. Ordered one in, and said my preferred color choice was white, but they asked for secondary colors. Car came in sooner than expected. Which was great. It came in my second color choice which no one told me, but what had me worried is the dealer thought that's what my top choice was? Okay fine, at least it wasn't green and it still looks great! Then the dealer forgot I was going to trade in my vehicle. They quickly looked it over though and gave me a good price. Then while filling out paperwork - when I said I didn't want one of the extra warranty plans, it almost seemed like the person I was dealing with laughed at me?. Then I was rushed out as the other person I was dealing with was busy trying to sell another car. They did take the time to help me connect my phone but not much else was said. Overall it was a quick process, even with the "surprise" that I was trading in my vehicle, and somewhat helpful. I'm not happy with the service but not really surprised or upset by it. More
by dwaekki123
Employees Worked With
March 13, 2023
Fast easy transaction Heather was awesome helped me with everything I needed and was very knowledgeable everything I needed and was very knowledgeable More
by Palmyraboy
Employees Worked With
February 24, 2023
May be great if you are using their financing, however when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up a time for purchase. Everything was great until they couldn't make money off of my financing. To be sure it wasn't an oversight as they claimed I had a friend inquire about the car about an hour after being told it was sold. He was in fact contacted by someone from the dealer and told it was available. I repeatedly texted the salesperson with my concern and was ignored until offering to share my concerns in person. Mind you I had been in contact with them all week regarding the vehicle after driving on Saturday and arranged to complete the purchase on Friday once my previous car was sold. I will certainly never be back and will share my experience with as many people as i can More
by Frustrated and Lied To
Employees Worked With
February 22, 2023
My experience was quick and painless. Travis and Justin were awesome. Travis explained everything so well, he went above and beyond for us. Thank you for the great experience! Travis and Justin were awesome. Travis explained everything so well, he went above and beyond for us. Thank you for the great experience! More
by Dstark53
February 02, 2023
They worked with me to keep monthly payments within my budget. Explained things that I could understand. budget. Explained things that I could understand. More
by lynngaffke
Employees Worked With
