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Russ Darrow Toyota of West Bend
West Bend, WI
857 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 857 reviews
August 06, 2017
Short and Sweet Our experience was great, low pressure sales, sales person very personable and very informative, speed with which the transaction was handled was pain Our experience was great, low pressure sales, sales person very personable and very informative, speed with which the transaction was handled was painless. We appreciated our sales person Travis's help and opinions. More
by GreatMomandDad
August 03, 2017
Great experience with Dan Powell at Russ Darrow West bend I went int the dealership with minimal expectations. Dan worked with me to provide multiple options, talked through the differences of each vehicle, a I went int the dealership with minimal expectations. Dan worked with me to provide multiple options, talked through the differences of each vehicle, and allowed me to drive as many as I would like. What i really like was that Dan was not pushy what so ever. I was able to leave for a day or so without consistent hassle only to come back on work with him again to finalize a deal. What a great experience. I recommend Dan if you are looking for a new or used vehicle at Russ Darrow Chrysler Ram Jeep in West Bend. More
by Jason
Employees Worked With
Dan Powell
July 31, 2017
great car great deal got the mini van we wanted Dan brought the cars to us on the rain. helped us find what we wanted. the office lady found us a good percent on a l got the mini van we wanted Dan brought the cars to us on the rain. helped us find what we wanted. the office lady found us a good percent on a loan happy with the car More
by betty 2017
Employees Worked With
Dan
July 24, 2017
New Car All of the employees were very friendly with outstanding customer service. They were willingly to work with me as far a the down payment, finance opti All of the employees were very friendly with outstanding customer service. They were willingly to work with me as far a the down payment, finance options, and getting me reasonable monthly payments More
by Skate-Boi84
Employees Worked With
Dan Powell
July 24, 2017
Satisfied Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt comfortable buying a vehicle from Russ Darrow West Bend. More
by Jo Walker
Employees Worked With
Dan Powell
July 24, 2017
Buying a new car The salesman Travis did a great job. He evaluated what we were looking for and showed us our options. The whole process from test drives to purchas The salesman Travis did a great job. He evaluated what we were looking for and showed us our options. The whole process from test drives to purchase was a good experience. Thanks More
by Ritzenthale23
July 20, 2017
Poor customer service Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this document but not read it! It is company policy! Really. What kind of shenanigans is Russ Darrow trying to pull. Does not make me want to go back. More
by Michael913
Employees Worked With
Young lady in cash office @ 6:00 pm on 7-19-2017
July 18, 2017
Most horrifice experience ever - due to the finance person This was the most horrific experience I've ever had with a person in my life. I can't even call him a salesperson because he was the finance person. M This was the most horrific experience I've ever had with a person in my life. I can't even call him a salesperson because he was the finance person. My sales person (Justin) was absolutely wonderful. Very helpful with all the questions I was asking regarding the Camry Hybrid. This was a new experience for me. I have never owned a hybrid so he was very good about explaining everything. I was sold on the car and negotiated a fair price for the car and my trade in. I had to come back the next day to purchase it. That's when everything turned horrible. The finance guy (Joe or Joel) I believe was the most awful person I've ever come in contact with. I let him go through the entire extended warranty packages even though I knew I didn't want to purchase any of them. I know it's their job to try, but he was relentless. I told him I wasn't interested and he just wouldn't stop. After asking him to stop trying to get me to buy something I didn't want at least 4 times (if not 5) I finally just got up and left the dealership without purchasing the car. Even after telling him I was getting agitated and I was considering getting up and leaving he still didn't stop trying to sell me one of the packages. When I asked for my title back for the car I was trading in he didn't want to give it to me. After a few requests I had to grab the stack of papers myself and take it. He then acted so surprised and wanted to know what he had done. He was completely clueless on how to act right with a customer and how to read people. A person shouldn't have to ask someone repeatedly to move on from trying to get them to buy something they didn't want. I WILL NEVER go back to Russ Darrow for anything and have and will continue to tell everyone I come in contact with in how absolutely horrible that experience was. I don't wish for people to lose their jobs but that finance person should've been fired for putting my husband and I through what he did. Who knows maybe by know he has been. He seemed young and maybe inexperienced but that is no excuse to badger and harass a customer into buying something they clearly stated they didn't want!!!!! I have since purchased a 2017 Camry Hybrid from Heiser Toyota in Milwaukee and had the most amazing experience ever!!! Thank you Roger Droukas (if anyone is interested in trying a different dealer) More
by newcar17
Employees Worked With
Justin; Joe or Joel??
July 14, 2017
Excellent Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough a Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough about how pleased I am!! More
by Nancy
Employees Worked With
Justin
July 12, 2017
Bought a brand new Dodge Journey Went to the dealership to see what my options were, as our credit was not the greatest, everything regarding my transaction was explained in full deta Went to the dealership to see what my options were, as our credit was not the greatest, everything regarding my transaction was explained in full detail, allowing me to make a more informed decision. More
by NewDodge2017
Employees Worked With
Don, Dan, Scott , Danny Shutts
