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Russ Darrow Toyota of West Bend
West Bend, WI
899 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 899 reviews
March 06, 2025
Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definit work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again. More
by NKHANTKE
Verified Customer
March 06, 2025
Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered. Russ Darrow service department was courteous for all the employees I encountered. More
by Wsgeorgec
Employees Worked With
March 05, 2025
LOVE how nice and helpful the service department is. I like the video they sent showing their servicing my vehicle. I like the video they sent showing their servicing my vehicle. More
by JADAMS36
Employees Worked With
March 04, 2025
We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point. They were knowledgeable, friendly and straight to the point. More
by riggiriggs
March 04, 2025
I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it. I like how they explain everything as to what they found andhow they are going to fix it. More
by jessie
Employees Worked With
March 03, 2025
The people I interacted with at this dealership were experienced and concerned. The location is well lighted and convenient. experienced and concerned. The location is well lighted and convenient. More
by Toyota hybrid owner
Employees Worked With
March 03, 2025
Efficient and provided detailed overview of my purchase and what will be needed later on for my vehicle. and what will be needed later on for my vehicle. More
by ksha
March 02, 2025
This time was no exception the service department did not disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just aweso disappoint. The customer service was outstanding, Nick was extremely professional and the video they send to go through the inspection is just awesome. More
by SUETREIS
Employees Worked With
February 27, 2025
I received Prompt service. It was easy to schedule an appointment. Friendly staff met and explained service to me. It was easy to schedule an appointment. Friendly staff met and explained service to me. More
by Sue
Employees Worked With
February 26, 2025
Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store! If there is a problem they always come through and make it right. Love the store! More
by LWEISS76
