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Russ Darrow Toyota of West Bend
West Bend, WI
923 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
March 24, 2019
New Rav4 purchase This is my 3rd Leased vehicle with Travis here. He is so great to work with. Always excellent service. Matthew was wonderful to do my financing with. This is my 3rd Leased vehicle with Travis here. He is so great to work with. Always excellent service. Matthew was wonderful to do my financing with. Everyone is always friendly and helpful. Wonderful service dept as well. More
by Tkoren2002
March 23, 2019
Easy, Simple, Awesome! Heather was great to work with. She made the process seem easy, simple, and overall an awesome experience! Russ Darrow offered a great deal, and was c Heather was great to work with. She made the process seem easy, simple, and overall an awesome experience! Russ Darrow offered a great deal, and was competitive with their trade in value. We are beyond pleased with their service. More
by Sky Guy
March 22, 2019
Super Heather was very nice and did not feel pressured at all into buying a car. Overall I would send customers to this dealership was treated very well. Heather was very nice and did not feel pressured at all into buying a car. Overall I would send customers to this dealership was treated very well. More
by Carriefun
Employees Worked With
March 18, 2019
Excellent service. No hassle buying Travis was great. Time spent with transaction was great. Price was fair. Would recommend this dealership and also would recommend Toyota vehicles. Travis was great. Time spent with transaction was great. Price was fair. Would recommend this dealership and also would recommend Toyota vehicles. Will bring my business back. More
by Doceye
March 15, 2019
EXCELLENCE! Make this your first stop and your ONLY stop! We were prepared for a long, trying day of car shopping. This was our first and ONLY stop. Upon our arrival we received 5-star treatment! No questi We were prepared for a long, trying day of car shopping. This was our first and ONLY stop. Upon our arrival we received 5-star treatment! No question was too complicated. EVERYONE we encountered at this dealership went above and beyond to make us feel comfortable. That 5-star service doesn't end after a sale! ANYTIME we have a question about anything, be it a warranty or service, or even just stopping by for a car wash, nothing was out of the question for someone at Russ Darrow Toyota to help us with. Keep up the AMAZING service! You'll definitely be seeing us again! More
by AnneEmm
March 15, 2019
Great customer service. We ended up here on accident. We enede up coming back and purchaseing a vehicle from them. We had awesome customer service. They were willing to match We ended up here on accident. We enede up coming back and purchaseing a vehicle from them. We had awesome customer service. They were willing to match the price of a different dealership. They went above and beyond working with us. By far way better than bergstom and kolosso in Appleton and Neenah. Worth the drive to save as much as we did as well have a great time with the sales team. I would highly recommend giving them a chance. You won't be disappointed! More
by Kelliott
March 15, 2019
Russ Darrow West Bend Great Service, Great People We went to four different Toyota Dealership and by far Russ Darrow's West Bend Team beat out Bergstrom and Kolloso Toyota.They are easy to work with a We went to four different Toyota Dealership and by far Russ Darrow's West Bend Team beat out Bergstrom and Kolloso Toyota.They are easy to work with and great people. They made us feel very comfortable buying our new Highlander and would recommend them to all family and friends. More
by selliottsx4
March 12, 2019
No problems I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but ha I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but have no complaints. More
by Allie123
Employees Worked With
Jessica????
March 11, 2019
Amazing I worked with Travis. He answered any questions I had about the car buying process, pros and cons about buying vs leasing, and explained everything a I worked with Travis. He answered any questions I had about the car buying process, pros and cons about buying vs leasing, and explained everything about the vehicle I was trying to purchase. I never felt rushed, or that I was ever bothering him. Excellent experience. More
by Carmelle 68
March 11, 2019
Always great service Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1 Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1:00 on the slip- I called at 12:45 and was told it was just going through the wash and I could head on over. I got there at 1:15 and was told it’s ready to wash and it would be done. Point is- if you are busy and it’s taking longer than expected- call me and give me a heads up. Don’t use the wash as a cover. I heard them tell this to another customer as I stood there. Also- it shouldn’t have taken 4.5 hours to flush fluids. More
by Thirdshiftgirlie
