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Russ Darrow Toyota of West Bend
West Bend, WI
894 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 894 reviews
March 10, 2025
I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my c Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m getting thousands of dollars worth of service with you, and you’re going to charge me an extra 3%… neither Heiser or Wilde (both Toyota dealers Ive used in the past) charge extra because you use a credit card. More
by Jessielee141
Verified CustomerEmployees Worked With
March 09, 2025
This dealers employees are always very nice and friendly. I will be bringing my car here for service. I will be bringing my car here for service. More
by KATHYNAPOLILLO
March 08, 2025
Less than truthful on most all points. Would not recommend, except to my worst enemy. Great, helpful salesperson who received little, if any, apparent support from sales management, fina Would not recommend, except to my worst enemy. Great, helpful salesperson who received little, if any, apparent support from sales management, finance or GM. More
by freedomflyer
Employees Worked With
March 08, 2025
Kelth is a great guy. I met him for the first time and liked i. I met him for the first time and liked i. More
by patfarley219
Employees Worked With
March 07, 2025
Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend. Quick and reliable service. That's why I always come back. Highly recommend. More
by dshouse517
Employees Worked With
March 06, 2025
Matt and the rest of the Russ Darrow team were great to work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definit work with. Our first new build vehicle purchase process was seamless. Great communication (timely and clear), friendly, no pressure. Would definitely purchase from them again. More
by NKHANTKE
March 06, 2025
Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered. Russ Darrow service department was courteous for all the employees I encountered. More
by Wsgeorgec
Employees Worked With
March 05, 2025
LOVE how nice and helpful the service department is. I like the video they sent showing their servicing my vehicle. I like the video they sent showing their servicing my vehicle. More
by JADAMS36
Employees Worked With
March 04, 2025
We had an exceptional experience with Noah and Klinton! They were knowledgeable, friendly and straight to the point. They were knowledgeable, friendly and straight to the point. More
by riggiriggs
March 04, 2025
I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it. I like how they explain everything as to what they found andhow they are going to fix it. More
by jessie
Employees Worked With
