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Russ Darrow Toyota of West Bend
West Bend, WI
923 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
June 08, 2019
Great experience at Russ Darrow West Bend Travis was extremely helpful from the moment we walked in the door, and made sure all our needs were met! We left with a great vehicle! Travis was extremely helpful from the moment we walked in the door, and made sure all our needs were met! We left with a great vehicle! More
by Rmowles313
June 06, 2019
Headlight bulb replacement Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get t Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get there crap to gether. It was warranted More
by Best
Employees Worked With
Dont remember you can look it up
June 06, 2019
Very attentive staff Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive and explained what the issue was, the history of the problems and things to look for going forward. I did not have a great experience purchasing this vehicle from a sister dealer, but this dealer earned my business and I will definitely be going to them in the future for my service needs. More
by BH
Employees Worked With
Coty Becker
June 02, 2019
Car deal Great group of guys to work with. No pressure, nice experience. Will buy again from them for this reason. Very good overall in all aspects. Great group of guys to work with. No pressure, nice experience. Will buy again from them for this reason. Very good overall in all aspects. More
by jaserak
Employees Worked With
Other Employees :
Car porter who readied my vehicle. , Danny Shutts
June 01, 2019
Courteous but expensive. Danae Hrenak is a terrific sales person. Made us feel welcome and kept us completely informed throughout the process. She's the reason we purchased Danae Hrenak is a terrific sales person. Made us feel welcome and kept us completely informed throughout the process. She's the reason we purchased the Avalon Limited Hybrid. Treat her well! Regards Sandy Goodspeed and Don Michels More
by percy048
Employees Worked With
Danae Behnke
May 29, 2019
Easy experience The car I went to see was already sold; not their fault as it was Memorial Day weekend. The salesman pointed out another vehicle that suited my needs. The car I went to see was already sold; not their fault as it was Memorial Day weekend. The salesman pointed out another vehicle that suited my needs. It was used on a farm, so the seats were a rather messy. Their detailers got them looking practically new, which surprised me. Buying was easy, we got solid numbers quickly. The salesman was also willing to come get information to speed up our buying. All in all, quick and easy. Happy with my new car. More
by ahroun436
Employees Worked With
May 28, 2019
Thank you for the great experience yesterday!!! The team went above and beyond for us yesterday and it was much appreciated!!! Thank you again everything!! for the great experience yesterday!!! The team went above and beyond for us yesterday and it was much appreciated!!! Thank you again everything!! More
by Reed
May 28, 2019
Great customer service When I decided to buy a new car, I was given Cole’s information to help me out through the whole process. Cole was very patient and helpful with me wh When I decided to buy a new car, I was given Cole’s information to help me out through the whole process. Cole was very patient and helpful with me while I decided what type of car was right for me. Even though he works for Russ Darrow’s Toyota dealership, he helped set up test drives with a Honda vehicle as well. In the end, I ended up going with a Toyota RAV4. Cole never pressured me into buying anything, he was always answering questions I had. Without Cole being the salesman, I most likely would not have bought a car. He has so much knowledge and is not like any other salesman. Other salesman tend to be a bit pushy but not Cole. I highly recommend him to help anyone pick out their next car. More
by Olivia
Employees Worked With
May 28, 2019
Purchase new Toyota Highlander I was very pleased with my purchase of a 2019 Toyota Highlander. I worked with Michael Wagner and I was very pleased. The process was quick and there I was very pleased with my purchase of a 2019 Toyota Highlander. I worked with Michael Wagner and I was very pleased. The process was quick and there were no games. I would definitely come back and deal with Michael. More
by Jessehollingsworth
Employees Worked With
Michael Wagner
May 15, 2019
Great Service Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Reco Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Recommend sales and service to people always! Thank you More
by Wendyh
