Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
924 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 924 reviews
July 12, 2019
No pressure I though Jim did a great job. He helped me feel at easy and explained things thoroughly. He took into consideration all our needs. I felt no pressure I though Jim did a great job. He helped me feel at easy and explained things thoroughly. He took into consideration all our needs. I felt no pressure while working with him. I would absolutely recommend to anyone working with this salesman. More
by Suomikuutsa
Employees Worked With
Jim Dunker
July 07, 2019
Awesome Had Travis and he was excellent to work with. Willing to give us whatever he could to make sure we had the best payment possible! Thank you Travis! L Had Travis and he was excellent to work with. Willing to give us whatever he could to make sure we had the best payment possible! Thank you Travis! Liked working with Justin in finance! More
by Kstory94
June 30, 2019
New car purchase Arrived at the dealership around 9 to test drive used and new vehicles. Completed a purchase by 1230. Cody (sales) was fantastic. Answered every qu Arrived at the dealership around 9 to test drive used and new vehicles. Completed a purchase by 1230. Cody (sales) was fantastic. Answered every question. Provided multiple options. Never felt pressured. Listened carefully. Justin (finance) completed the process faster than any other major purchase I’ve had in 30+ years. Knowledgeable, friendly, courteous, efficient. Clean facility. All around fantastic experience. More
by New Camry Owner
Employees Worked With
Justin Gersonde , Cody Baertschy
June 28, 2019
Superb customer Service My fiancé and I stopped in to begin our research on purchasing in the future, a SUv. Jim helped us and took us on a test drive. He was very knowledgea My fiancé and I stopped in to begin our research on purchasing in the future, a SUv. Jim helped us and took us on a test drive. He was very knowledgeable, friendly, non pressing, and we really appreciated the professional attention we received. Buying a new vehicle is a big deal and we have more research to do, but we definitely recommend Our Russ Darrow in West Bend and salesman Jim. More
by Jen1973
June 27, 2019
Excellent service Excellent and quick service buying our new to us used Rav 4. Didn’t feel rushed or pushed into anything. Best experience buying a car! Excellent and quick service buying our new to us used Rav 4. Didn’t feel rushed or pushed into anything. Best experience buying a car! More
by Family of4
Employees Worked With
Jim Dunker
June 26, 2019
OIL CHANGE I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. More
by rowa57c
Employees Worked With
Daniel Rouse
June 26, 2019
Super nice staff! The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for year The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for years; they’ve given us no reason to change. More
by Steve M.
Employees Worked With
I’m sorry to admit we don’t remember any specific names; whoever worked today.
June 24, 2019
Exemplary service!! Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. High Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. Highly recommend Miranda and the Russ Darrow Toyota team!! More
by Chainsaw
Employees Worked With
Miranda Zarling
June 19, 2019
Very easy process of purchasing a new truck My 5 star rating is based entirely on the Russ Darrow Toyota dealership, the staff was courteous, informed and accommodating to all my questions and My 5 star rating is based entirely on the Russ Darrow Toyota dealership, the staff was courteous, informed and accommodating to all my questions and concerns, financing was quick and uncomplicated, my experience was so good I'm having my wife looking at a new vehicle More
by Warbirds
Employees Worked With
June 16, 2019
Awesome experience Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose fr Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose from to ensure you get the vehicle you want. More
by Jackie
