Russ Darrow Toyota of West Bend

Buying a new car was so easy thanks to my salesman! Cole made purchasing my first “real” car so easy! He was patient and answered my 1,000 questions without making me feel pressured. He searched for a c Cole made purchasing my first “real” car so easy! He was patient and answered my 1,000 questions without making me feel pressured. He searched for a car that was able to check all my boxes while making sure I was comfortable every step of the way. I wouldn’t buy a car from anyone else after such a great experience! More

Cole and Justin are my favorite! Cole and Justin made getting my 4th car at Russ Darrow Toyota perfect. They knew exactly what I wanted and made sure I was extremely happy with my wh Cole and Justin made getting my 4th car at Russ Darrow Toyota perfect. They knew exactly what I wanted and made sure I was extremely happy with my whole experience. Justin is now the finance guy and he was previously my car salesman. He is very knowledgeable and made getting my new car easy. Cole is easy going and didn’t pressure me with anything I wasn’t comfortable with. He was so helpful showed me everything in my new car before I left. My entire family gets our cars from Russ Darrow Toyota in west bend, Cole and Justin are our favorites and we won’t trust anyone else! More

Very helpful would 100% recommend to anyone. Jim helped me find a car that was reliable and affordable for me. I got everything I was looking for and more. I couldn’t be happier. If I need anothe Jim helped me find a car that was reliable and affordable for me. I got everything I was looking for and more. I couldn’t be happier. If I need another car in the future I would go back to Toyota. More

Great service Travis made my trip worthwhile. He listened to what I wanted and made sure that he matched me with a vehicle with all the requirements I wanted. I hig Travis made my trip worthwhile. He listened to what I wanted and made sure that he matched me with a vehicle with all the requirements I wanted. I highly recommend if you’re looking for a professional establishment that cares. Also Mark did a great job of explaining the fees and even going the extra mile of showing me what could happen if I didn’t choose some of the additional protection. More

Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More

Quick. Transparent. Easy to work with. Everything went smooth with Heather. She was extremely helpful in trying to get me in and out. Answered any and all questions about the vehicle. I wou Everything went smooth with Heather. She was extremely helpful in trying to get me in and out. Answered any and all questions about the vehicle. I would recommend this dealer to anyone and would defiantly be back in the future. Patrick was helpful in getting everything set up and ready for me as far as paperwork so I didn’t have to hang out all day. Thanks to everyone again! More

Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More

Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More

Excellent. Painless Excllent. Very friendly. Easy to work with. Quick in and.out. Knowledgeable staff. I will buy from this dealership in the future. like my truck. Excllent. Very friendly. Easy to work with. Quick in and.out. Knowledgeable staff. I will buy from this dealership in the future. like my truck. More

Great!!! We have gotten our last two vehicles from them and they are so helpful and nice. We plan on going back if we ever need. We have gotten our last two vehicles from them and they are so helpful and nice. We plan on going back if we ever need. More