Russ Darrow Toyota of West Bend

Always reliable and efficient. I am very comfortable having the Russ Darrow Team help me. I am very comfortable having the Russ Darrow Team help me. More

Nice people, efficient, fast and timely. Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in g Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in glove and got pulled over on the way home. 😙😂 The vehicle was going to fast, somehow , maybe operator error. Fortunately only a warning was received 😀. More

Had efficient, good service on my Prius. Nice, knowledgeable staff. Second time there… very positive experience! Nice, knowledgeable staff. Second time there… very positive experience! More

My visit was great! My car is in good hands there. Everyone is pleasant and helpful! Thank you Toyota! My car is in good hands there. Everyone is pleasant and helpful! Thank you Toyota! More

Managed very well. Left sheboygan dealership because it's poorly run. The service in West bend is what it should be. I'm sure more people will be coming frim the sheboy Left sheboygan dealership because it's poorly run. The service in West bend is what it should be. I'm sure more people will be coming frim the sheboygan area. Keep up the good work. More

Easy to make an appt, sometimes next day. Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. C Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. Clean comfortable waiting area w natural light. Window sticker reminds me of next service. Treated w respect: much appreciated 👏 More

Got me in & out in a timely fashion & they were very courteous. I was able to make another appointment to take care of recalls at the same time. courteous. I was able to make another appointment to take care of recalls at the same time. More

Scheduling was easy and I didn’t have to wait a long time to get my car in for service. They took care of everything in a timely manner to get my car in for service. They took care of everything in a timely manner More

I was at Heiser Toyota before moving to this area, and Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my c Russ Darrow is closest to me. The service rep I worked with was very brash and made me feel stupid for explaining what I was told was wrong with my car. I think he could tell he was upsetting me because he warmed up by the end of the conversation, but if Heiser was closer I would continue using them as I’ve had nothing but friendly experiences there. I also think its absurd they charge a 3% fee on credit card transactions?! You mean to tell me I’m getting thousands of dollars worth of service with you, and you’re going to charge me an extra 3%… neither Heiser or Wilde (both Toyota dealers Ive used in the past) charge extra because you use a credit card. More

The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! More