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Russ Darrow Toyota of West Bend
West Bend, WI
921 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 921 reviews
December 07, 2020
Got the vehicle recall done in a timely manner. I appreciated the rental car for the day. Good customer service. Will continue to have service at this location. appreciated the rental car for the day. Good customer service. Will continue to have service at this location. More
by Dogbone51
Employees Worked With
November 30, 2020
Russ Darrow was very helpful in helping me determine what model was suited for my needs. There paperwork system was very straight forward and the sales manager did agteat job of explaining the various forms model was suited for my needs. There paperwork system was very straight forward and the sales manager did agteat job of explaining the various forms Also I'm not computer savvy and they were very helpful setting up all the various great feathers. This is the eighth car I purchased from Russ Darrow More
by WRA
November 27, 2020
Friendly, prompt, very willing to help. Work completed in a timely manner. Very helpful sales rep, I believe his name was Mike. Happy customer. Will continue to recommend this dealer The drive is worth it. a timely manner. Very helpful sales rep, I believe his name was Mike. Happy customer. Will continue to recommend this dealer The drive is worth it. More
by meeder6
Employees Worked With
Seth Tearney, Michael Wagner
November 23, 2020
Again, was a great experience taking our Camry in for it's routine maintenance. We need a new headlight lense cover due to moisture getting inside and we were told they needed to order it and will call it's routine maintenance. We need a new headlight lense cover due to moisture getting inside and we were told they needed to order it and will call when it arrives to replace it for us... good to hear!! More
by Hello Toyota
Employees Worked With
Coty Becker
November 16, 2020
Great experience. This is our second Highlander we have purchased through Russ Darrow and have had two great experiences. We will use them for our next purchase as well. purchased through Russ Darrow and have had two great experiences. We will use them for our next purchase as well. More
by Triple Z
Employees Worked With
November 15, 2020
I only need to get my 2014 Prius serviced once a year so I don't go very often. When I'm there they are very friendly and do a great job. Had my service done yesterday and learned new things about my specia I don't go very often. When I'm there they are very friendly and do a great job. Had my service done yesterday and learned new things about my special brake system on the Prius. Was on my way with a very clean and happy car. More
by jandresek33
Employees Worked With
Daniel Rouse
November 15, 2020
The service I received on my vehicle was outstanding. My service writer was fantastic. He recommended things that I needed immediately and shared with me things to take care of at a later date. Truly look service writer was fantastic. He recommended things that I needed immediately and shared with me things to take care of at a later date. Truly looking out for me in terms on quality and immediate needs. I appreciate Russ Darrow West Bend's honesty and quality of service. Sincerely, Victoria More
by Vlewis05
Employees Worked With
Danny Shutts, Daniel Rouse
November 12, 2020
First time using this dealership for routine maintenance. They’ve definitely gained my business. Very easy to get an appointment that worked for me. Everyone was professional, friendly and the work was compl They’ve definitely gained my business. Very easy to get an appointment that worked for me. Everyone was professional, friendly and the work was completed in a timely manner. More
by Echodog1
Employees Worked With
Coty Becker
November 04, 2020
My first time using Russ Darrow. My highlander needed an oil change and tire rotation. I was greeted by Rob M. the service advisor. He was very professional and took the time to answer any of my questions. oil change and tire rotation. I was greeted by Rob M. the service advisor. He was very professional and took the time to answer any of my questions. It was a pleasant experience and I will definitely use them again. More
by waynes
Employees Worked With
