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Russ Darrow Toyota of West Bend
West Bend, WI
921 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 921 reviews
January 28, 2021
Great Experience once again! Purchased at least 3 three vehicles in the past from this Russ Darrow dealership. Always helpful, friendly and competitive. Really like the Toyota brand. vehicles in the past from this Russ Darrow dealership. Always helpful, friendly and competitive. Really like the Toyota brand. More
by telbrl
January 24, 2021
We are very pleased with the services we have received and the friendly atmosphere. They took their time to help us out,and gave us the best deal. We would definitely recommend our friends and family, we and the friendly atmosphere. They took their time to help us out,and gave us the best deal. We would definitely recommend our friends and family, we will be back in the future . Thank you very much More
by barbara.roohr56
Employees Worked With
Michael Wagner
January 10, 2021
Travis Derosier is my Salesperson and I can't say enough good things about how well he took care of me during the purchase of my new Rav4 xle. Thanks so much Travis. good things about how well he took care of me during the purchase of my new Rav4 xle. Thanks so much Travis. More
by Bobkat454
Employees Worked With
Travis Derosier
January 05, 2021
They did a great job on servicing my vehicle. Very professional people work there. I’ve been a customer since 1993 and purchased 3 vehicles there. professional people work there. I’ve been a customer since 1993 and purchased 3 vehicles there. More
by debscrafty
January 05, 2021
Service person Not friendly, he was Rude. Recommend Service person Not friendly, he was Rude. Recommend tires but then told me “I am not here to sell you tires, I don’t care if you buy them from me or Service person Not friendly, he was Rude. Recommend tires but then told me “I am not here to sell you tires, I don’t care if you buy them from me or Not!” After that off handed comment, why would I want to buy them from Russ Darrow. I will think about coming back for my next visit. More
by Tracy.blaul
Employees Worked With
Seth
January 05, 2021
Excellent service . They were able to schedule me for the next morning. Very friendly and took care of things I needed. Very professional and I am very satisfied next morning. Very friendly and took care of things I needed. Very professional and I am very satisfied More
by glennrohde
Employees Worked With
Daniel Rouse
December 26, 2020
Great service as always! The dealership always takes great care of me and keeps me informed on my car. Highly recommend Russ Darrow Toyota for my vehicle needs great care of me and keeps me informed on my car. Highly recommend Russ Darrow Toyota for my vehicle needs More
by Carol
Employees Worked With
Jordan and Sean
December 23, 2020
Michael W is fantastic. That's why we came back to him for a second car (lease this time - last time was a purchase) and there will likely be more. Thank you Michael! As for the experience, it was good for a second car (lease this time - last time was a purchase) and there will likely be more. Thank you Michael! As for the experience, it was good but the one thing I would recommend to toyota that your competitor does, at least put GAP in front of a first-time lessee. We were kind of blind-sided and felt compelled to add approx $15 to our monthly payment to include GAP Insurance (which your major competitor includes - granted you may not have a choice to decline with that brand, but it is something that feels like a bit of a "bait&switch" when the lease price on a corolla is less than an "x" and then you find out it would have been a bit closer by the time you "add on". More
by OTPkavu
Employees Worked With
Michael Wagner
December 21, 2020
The staff at Russ Darrow Toyota in West Bend are GREAT. Always doing a great job and looking out for their customers. We have purchased several vehicles here and also have them maintained. Always doing a great job and looking out for their customers. We have purchased several vehicles here and also have them maintained. More
by Ar_cav
Employees Worked With
Other Employees :
Danny Shutts, Coty Becker, Daniel Rouse
December 10, 2020
I give the experience a 5 star rating. The salesman was forthright and positive as was the paper pusher/money man. The transaction was completed in relatively jig time. The transfer of garage opener to o forthright and positive as was the paper pusher/money man. The transaction was completed in relatively jig time. The transfer of garage opener to opener in rear vision mirror did not take however. I apologize for neglecting to bring title and spare set of keys. This was my first solo purchase of a new car and would have liked a check list of those items that I needed to bring,. More
by Yardengirl@gmail.com
Employees Worked With
Dan Domask
