Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
809 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 809 reviews
January 22, 2025
I've been generally pleased with this dealer. They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were very apologetic. I appreciate their honesty & upfront handling. We all make mistakes, it's how we handle them that makes or breaks client trust. More
by PJFERENTCHAK
Verified CustomerEmployees Worked With
January 22, 2025
They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More
by NATHAN98MCCOY
Employees Worked With
January 21, 2025
Pleasant, expeditious, I'm happy with My purchase experience and I'm happy with my vehicle service experience. experience and I'm happy with my vehicle service experience. More
by BURNY_301
Employees Worked With
January 21, 2025
Great communication, great service. The videos are an awesome idea, really appreciated that. Thank you The videos are an awesome idea, really appreciated that. Thank you More
by Vieratony
Employees Worked With
January 19, 2025
Abigail was very informative and worked out loaner. Lots of repairs and got us in asap, Lots of repairs and got us in asap, More
by devgun1
Employees Worked With
January 18, 2025
Very efficient and everyone was very friendly. Oil change and tire rotation was done quickly. Oil change and tire rotation was done quickly. More
by MRPLANK1
January 17, 2025
The representative I dealt with was polite and very professional. Was very pleased at how fast they got my car done. Took less than half the time they thought professional. Was very pleased at how fast they got my car done. Took less than half the time they thought More
by barnero barnesschiropractic
Employees Worked With
Abigaill
January 17, 2025
They were very helpful in getting the car to the service area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. More
by jims7
January 17, 2025
Everyone was very helpful and they were able to solve the problem in a matter of a few hours problem in a matter of a few hours More
by carol.kaphingst
Employees Worked With
January 17, 2025
Matt was great to work with. He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he w He was up front, honest, and took the time to show me all the features on my new Tundra. I wasn’t sure if I wanted to get a Tacoma or Tundra and he was patient with me as I made a decision. Highly recommend! More
by VINCE.DECKER
