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Russ Darrow Toyota of West Bend
West Bend, WI
915 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 915 reviews
February 02, 2025
Lack of transparency with my service. Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, di Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, didn’t confirm whether or not the recall would be solved by that time. Had I known, I would have rescheduled dropping off the rental for the following morning and not rushed down that evening. Concierge service from dealership to downtown / enterprise rental was very convenient and a very kind driver (saving grace from this experience). I get that credit card service fees are now close to come practice, though I would suggest still mentioning this to guests, especially when there’s more than 24hrs needed for service. More
by M K B
Verified CustomerEmployees Worked With
February 02, 2025
Clean facility. Service advisor was professional and thorough while service was performed on a recall for a battery holder. Service advisor was professional and thorough while service was performed on a recall for a battery holder. More
by Erdman.sandra
Employees Worked With
February 02, 2025
I have been coming to the dealership since it was on South Main. Always good service & communication. South Main. Always good service & communication. More
by DAS4672
Employees Worked With
February 02, 2025
Very helpful and got me taken care without any issues. Kept me updated throughout the process Kept me updated throughout the process More
by Connervz
February 02, 2025
Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. They all know what they are doing and every visit runs smoothly. More
by helen
February 02, 2025
I feel you bend over backwards trying to make things correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the way it is. We’re not stupid but we did not grow up w all this tech stuff. Thanks again to everyone of you!! More
by 2623340770
January 31, 2025
Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More
by algpeters
January 30, 2025
Schedule appointment for a recall issue Jeremiah was very professional and prompt. The time he told fir appointment was accurate and everything went smoothly. professional and prompt. The time he told fir appointment was accurate and everything went smoothly. More
by coachklem
Employees Worked With
January 30, 2025
Always professional,,clean, and timely. Great people and quality Toyota care. I would recommend to fat and friends Great people and quality Toyota care. I would recommend to fat and friends More
by jtbodi
Employees Worked With
January 30, 2025
Service was performed as expected, good communication from dealership on diagnosis and expected completion date from dealership on diagnosis and expected completion date More
by finalcuttreeservicellc
Employees Worked With
