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Russ Darrow Toyota of West Bend

West Bend, WI

4.7
923 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 923 reviews

April 25, 2025

I don't have fifteen words to say. To make along story short Service was great 👍 More

by DASKMS67
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Prompt & Professional Service. Answered my questions. Polite & Courteous. It was a very good experience. More

by MARKAKNDL
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 24, 2025

Love the RD Dealership in West Bend. Always available and very professional. Would recommend to everyone. More

by jeanne.taylor57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 23, 2025

The Service Department was very busy but I and everyone I saw was well taken care of. Mr. Martin gave me information and choices on tires that I will need soon and answered my questions. More

by Toyota hybrid owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 23, 2025

Brought car in for oil change & a second opinion about work another dealer said I needed but that I questioned. Turns out I did need new brakes & they made the time to do the service along with the oil ch More

by ruthhelen45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 23, 2025

Always quality work, good customer service, and trustworthy work! A delight to visit, clean environment, and easy in and out. More

by Dmthompson1
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knepprath
Apr 23, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2025

Very quick and efficient oil change. Courteous and knowledgeable staff answered all my questions and concerns. More

by Wolfpupsarah99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

April 21, 2025

I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here. More

by MORNINGGUY_99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 21, 2025

Experience was great as always. Wait time was great. Rob did a great job with questions that I had. More

by Abby1185
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Martin
Apr 21, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 19, 2025

Great place! Service is always great, I’ve never had any issues, pleasant and clean environment More

by AMUNDSON582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Apr 19, 2025 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

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