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Russ Darrow Toyota of West Bend
West Bend, WI
809 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 809 reviews
January 31, 2025
Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More
by algpeters
Verified Customer
January 30, 2025
Very friendly and explained what needed to be done or what gets done next on my Rav 4 what gets done next on my Rav 4 More
by amymaryrae
Employees Worked With
January 30, 2025
No complaints about service. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. More
by mw12966@sbcglobal.net
Employees Worked With
January 30, 2025
Schedule appointment for a recall issue Jeremiah was very professional and prompt. The time he told fir appointment was accurate and everything went smoothly. professional and prompt. The time he told fir appointment was accurate and everything went smoothly. More
by coachklem
Employees Worked With
January 30, 2025
Service was performed as expected, good communication from dealership on diagnosis and expected completion date from dealership on diagnosis and expected completion date More
by finalcuttreeservicellc
Employees Worked With
January 30, 2025
Always professional,,clean, and timely. Great people and quality Toyota care. I would recommend to fat and friends Great people and quality Toyota care. I would recommend to fat and friends More
by jtbodi
Employees Worked With
January 27, 2025
I’ve waited over 2 hours to be informed what was wrong with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my tru with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my trunk. More
by Adtianavn69
Employees Worked With
January 27, 2025
Customer contact at the service counter was very good. My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It’s tough to pay such a high supply recovery fee when the attention to detail seems to be lacking More
by wizjr1976
January 27, 2025
Helpful and kind. Appreciate the thorough review of vehicle and assistance with the tire. Thanks Appreciate the thorough review of vehicle and assistance with the tire. Thanks More
by K
January 23, 2025
The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. The recall work was completed as informed. No issues with this dealership. More
by IRENESYMES
