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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
820 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 820 reviews

February 06, 2025

The service department was able to fix my Toyota Highlander battery quickly without an appointment. More

by pkilian11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

February 06, 2025

Made an appointment weeks in advance and still waited 2 hours and 30 minutes for an oil change and tire rotation. I will be taking my vehicle to another dealership for all future maintenance. More

by SOSBORNE3689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. I do know that we performed some recall work as well, which extended the time. My apologies if that was not relayed to you as it should have been. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

Feb 07, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. I do know that we performed some recall work as well, which extended the time. My apologies if that was not relayed to you as it should have been. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

Service reps and everyone I met was friendly and helpful. The work was done before promised. I miss the cleanup/carwash I use to get at Bergstrom in Oshkosh! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team, Bill. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

Great service from the front desk employees as well as the mechanics. Plain and simple explanations for customers. More

by Deb_orth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you, Deb. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

Rob, Ryan, Nick, and Abbie were all very friendly and professional! I'll definitely be back! More

by Jamieclarissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Russ Darrow Toyota of West Bend responded

Jamie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rob, Ryan, Nick, and Abigail, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Very helpful and got me taken care without any issues. Kept me updated throughout the process More

by Connervz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Toyota of West Bend responded

Conner, Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. More

by helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Russ Darrow Toyota of West Bend responded

Helen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Clean facility. Service advisor was professional and thorough while service was performed on a recall for a battery holder. More

by Erdman.sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Toyota of West Bend responded

Erdman, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years! Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Lack of transparency with my service. Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, di More

by M K B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

I have been coming to the dealership since it was on South Main. Always good service & communication. More

by DAS4672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! Rob and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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