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Russ Darrow Toyota of West Bend
West Bend, WI
899 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 899 reviews
April 11, 2025
Not very customer friendly and seems like your are understaffed. They were so busy they didn't have time to explain information and not very friendly. Most likely I won't come back. understaffed. They were so busy they didn't have time to explain information and not very friendly. Most likely I won't come back. More
by Tjm28
April 10, 2025
Everything was taken care of properly and in a timely manner. Liked the video of them going over the car. manner. Liked the video of them going over the car. More
by DOLL37
Verified CustomerEmployees Worked With
April 10, 2025
They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake. where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake. More
by Tomgt2005
April 09, 2025
The dealer did not fix the issues on my brand new camry. They basically told me that all new camrys have squiling noise in the driver seat and crancking noises coming from the rear end of my car which is no They basically told me that all new camrys have squiling noise in the driver seat and crancking noises coming from the rear end of my car which is not true. More
by arif_sadikovic
Employees Worked With
April 09, 2025
Good and do not send any more surveys Why seven more words? I said enough words? I said enough More
by 65SUPERHORNET
April 06, 2025
Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. More
by mksjruppel
Employees Worked With
April 06, 2025
We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful. been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful. More
by JJASREIMAN
April 04, 2025
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More
by Babybot
Employees Worked With
April 02, 2025
I found the service technician to be professional and knowledgeable. Straight -shooter son of a gun. knowledgeable. Straight -shooter son of a gun. More
by haubrichwendi
Employees Worked With
April 01, 2025
We had a good experience. A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping fo A modern efficient well organized business. Sales person knowledgeable, patient, and a good listener. I would recommend them to anyone shopping for a car. More
by rtn
Employees Worked With
