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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.7
160 Reviews
Call Service Center (262) 429-8104

160 Reviews of Russ Darrow Nissan of West Bend - Service Center

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January 22, 2025

Dealership is always clean and personnel is always helpful and friendly. They always complete the service in a very timely fashion. More

by Km_pagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Retzlaff
Report | Print
Jan 23, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

The dealership helped me in a great way they told me what was wrong, and what was causing some issues. More

by Jaidon Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Retzlaff
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Jan 23, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review, Jaidon. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 19, 2025

The gentleman working at the service counter was EXTREMELY helpful, kind and friendly! I wish I remembered his name, but he was fantastic More

by lpierce0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Retzlaff
Report | Print
Jan 20, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

It is Clean, professional, timely and reliable for my Nissan needs. Roger is always personable. More

by SDMPOOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Retzlaff
Report | Print
Jan 18, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for Roger and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2025

Easy to work with. Responsive to questions. Kept me informed about process. Brandon was great More

by lboelter2
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2025

I have always had a good experience going to this dealership. The service department is friendly and on top of all my needs.on my last visit they sent me a video of the inspection they did and the se More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name ,sorry
Report | Print
Jan 16, 2025 -

Russ Darrow Nissan of West Bend responded

Lynda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2025

The service was excellent and very efficiently done. I appreciated the service video as well. More

by COACHHAEFS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Lecher, Adam Retzlaff
Report | Print
Jan 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2025

Everyone was friendly and accommodating and went above and beyond to make sure I and my family were taken care of despite their dealership humor. More

by SSCHROEDER2
Recommend Dealer
Yes
Employees Worked With
Sam Champney & some guy named Tony
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Jan 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2022

Always great service. We come from out of town and the are very accommodating. Roger Abfall is always very good to work with. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Abfall
Report | Print
March 22, 2022

When there was a miscommunication on appointment date, the service manager was extremely professional and courteous and was able to accommodate my needs. Staff is top notch. More

by jstrass1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger in Service department. , Taylor Lecher, Adam Retzlaff
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