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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.5
202 Reviews
Call Service Center (262) 429-8107

202 Reviews of Russ Darrow Nissan of West Bend - Service Center

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April 22, 2025

Very nice and professional. Friendly staff Didn’t have to wait long. Will go back. More

by MDJANSEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 22, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 22, 2025

I was ignored, treated poorly, lied to, and sold a broken car. I will never go back. More

by AZIEGLER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drake Burke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2025

Had a tire rotation and they forgot to tighten the lug nights. My wheels almost fell off while was driving. You’re very lucky I did t get hurt or hurt someone else. They said they’d take 40$ off the brak More

by yougiveyourselfaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Apr 21, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

April 17, 2025

Service on my Murano has been excellent. The service members listen to what I say and fix or correct the problem. I am very satisfied with the service. More

by GFSEMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Garland, Donald
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Apr 17, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 16, 2025

Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend. More

by feuchtdennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 15, 2025

The service I get there has always been over the top! I appreciate how ur customer care is elite. Thank you More

by judilou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scheduling & service & mechanical dept
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Apr 15, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 11, 2025

It was nice, I just wish I felt like I was not a problem there More

by dawn reidelbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 11, 2025 -

Russ Darrow Nissan of West Bend responded

Dawn, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

Awesome service staff and great accommodations! Would definitely come back again for my next service visit! More

by skylersteinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

Clean Thorough and respectful customer service representative 'G' Helpful and informative in showing me what was needed. More

by MELANDSTEVE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
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Apr 04, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

They were willing to work with me to secure the car I wanted. They were very friendly and helpful. More

by BRUCEENDLICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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