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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.7
160 Reviews
Call Service Center (262) 429-8104

160 Reviews of Russ Darrow Nissan of West Bend - Service Center

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February 02, 2025

The team does a good efficient ion time and again. It is appreciated. See you again later this year. More

by JANEFOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in service
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jane, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Service was great and loved the video update, it helps to advise spouse what is or isn't needed. More

by SEAWICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Inconsistent. Ive have good customer service and not so good service. Trying to understand why I get correct good information and incorrect information More

by davehodgson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your feedback, Dave. Quality customer service is always our number one priority, and we're sorry that we didn't always meet your expectations. Please don't hesitate to reach out if you'd like to discuss your concerns in more detail. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

They dropped the ball on notifying me that my part was in. Then it took an hour to install a simple door seal with no communication throughout the appointment. Now, they won't stop calling me to see if I' More

by Kenjii
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
G is his name
Report | Print
January 31, 2025

On time. Helpful with other vehicle related questions. Comfortable waiting room with beverages. Good experience. More

by 2FOGHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Very welcoming & understanding. Able to get my vehicle in timely & get back to me on time. Great service. More

by jeannieeinfalt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept - Roger
Report | Print
Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Jeannie, thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

The service I got was exceptional and I love the used car that they selected and sold me! Russ More

by RUSSLANE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Russ! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 24, 2025

We were well taken care of. They were very polite and explained everything to us More

by SUPER1620
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

January 24, 2025

Got my car back to working in extremely cold day with it not starting and tire pressure issues. And most important they Listened to me and got it all fixed More

by cathyshock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jan 26, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks, Cathy, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2025

They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service. More

by scollardsr
Recommend Dealer
Yes
Employees Worked With
Ellisha Donath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name is Brian,service writer
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Jan 23, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

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