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Russ Darrow Nissan of West Bend
West Bend, WI
503 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 503 reviews
January 15, 2025
I have always had a good experience going to this dealership. The service department is friendly and on top of all my needs.on my last visit they sent me a video of the inspection they did and the se dealership. The service department is friendly and on top of all my needs.on my last visit they sent me a video of the inspection they did and the service they performed and I was really impressed with that! That's a winning concept right there! More
by Lynda
Verified CustomerEmployees Worked With
Do not remember his name ,sorry
January 14, 2025
Everyone was friendly and accommodating and went above and beyond to make sure I and my family were taken care of despite their dealership humor. and beyond to make sure I and my family were taken care of despite their dealership humor. More
by SSCHROEDER2
Employees Worked With
Sam Champney & some guy named Tony
July 13, 2024
Horrible! ! Tried to not refund $500 deposit when we declined their 14% interest rate saying we were in a signed contract. Was there for more than 2 hours! Do ! Tried to not refund $500 deposit when we declined their 14% interest rate saying we were in a signed contract. Was there for more than 2 hours! Do not put money down! They will tell you they can keep 5% of purchase price because the contract says so. Also claim that the box that is checked that says finance is acceptable to you just means you can take it to your own bank and that doesn’t mean that you can back out of the contract! Very shady crap!! After she put down a deposit I was able to make an appointment to see the exact vehicle and they said it’s because online and them don’t communicate! The whole transaction was shady! She told them straight up she was not comfortable until she knew what the insurance was going to be. They assured her the money was just to hold the car so no one else could buy their over priced crap More
by abckeller3
Employees Worked With
Sales manager Blake
June 24, 2024
Blake, Drake, and Shaun made my experience buying a new vehicle as informative and helpful as possible. vehicle as informative and helpful as possible. More
by brad
March 06, 2024
HORRENDOUS EXPERIENCE. Helping my daughter purchase a car. Made an appointment to look at 3 vehicles.At 930 AM Appointment was confiemd for 1130 Am. Arrived, was told the s Helping my daughter purchase a car. Made an appointment to look at 3 vehicles.At 930 AM Appointment was confiemd for 1130 Am. Arrived, was told the salesman I was dealing with was on a test drive so I got a different salesman. 2 of the 3 vehilces now not available? Drove the one, and it had hesitation / jerking issues. Picked out another, rotors and brakes were worn out and they said they would not fix it. Therefore now selling an unsafe vehicle. Drove a 3rd, agreed on a price, they came back with an added $3300 above advertised price. $499 for security etching I did not want. $2200 for ceramic coating and interior coating. $499 dealer fees. There for over 2 hours and the original salesman I made appointmnet with never stopped by. Inflated prices / add ons, bait and switch tactics, and trying to sell unsafe vehicles. DO NOT give this crooks the time of the day. Went down the road to an Honerst dealer, upo front pricing, upo front $299 dealer fees, CarFax report. 1/2 hour later, purchased a vehilce from an Honest dealer. CROOKS More
by mjt462
Employees Worked With
March 03, 2024
I had a terrible experience yesterday! I was interested in a 2014 Focus that was listed for $8,468 with about 40k miles. I called to ask questions and arrange to see it. I asked about the I was interested in a 2014 Focus that was listed for $8,468 with about 40k miles. I called to ask questions and arrange to see it. I asked about the transmission and other recalls/known trouble areas. I was told over the phone it has been inspected and there are no red flags. The next day, I get to the dealership with my father and the new price is over $10k. We were confused as to why they would hike up the price so much after my appointment was made. We sit down with the sales person and he tells us they swapped inventory with the lot next to them so they don’t have it. We drove almost an hour to get there just for a bait and switch. The sales person (who had been there two weeks was passed off on us because the manager I was supposed to see was “busy”) After telling us they’d see what else they have in our price range, pulled up a list of crappy cars for that price with upwards of 120k miles on it. He finally got his manager who told us the Focus was in the shop with either a transmission or engine issue and we could not see/drive it. Said they were going to sell it wholesale (aka knowingly sell a car with transmission or engine issues) but did the swap with the other lot and they decided to fix it up which is why the price went up. He was not willing to make deals with us on something else for the inconvenience. The whole ordeal was dishonest and a waste of our Saturday evening. I am disgusted with how this dealership operates! If you value honest business and ensured safety with a vehicle, DO NOT BUY FROM RUSS DARROW NISSAN WEST BEND! More
by kendelb11
Employees Worked With
Rob
February 23, 2024
I went in search of a new car and Brandon did not disappoint. He found me the car I wanted for a great price. Any issue that came up, were quickly resolved and made the experience great. disappoint. He found me the car I wanted for a great price. Any issue that came up, were quickly resolved and made the experience great. More
by kennabe01
Employees Worked With
February 20, 2024
Gabriel really helped me out with my purchase of my car. He made sure everything was done right. He really went above in start to finish. He made sure everything was done right. He really went above in start to finish. More
by kamorin01
February 06, 2024
The salesman Branden very nice and easy to work with. Rob the business manager was nice as well. Rob the business manager was nice as well. More
by Frito55
Employees Worked With
