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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
503 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 503 reviews

February 09, 2025

you Had vehicle for 4 weeks, went to pick up on Friday, barely made it home brought back on Saturday. Talk to Brian for more information. Never in 50 years have I seen such bad service. You had to pull eng More

by Scott Coulthurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Service
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Feb 13, 2025 -

Russ Darrow Nissan of West Bend responded

Scott, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 06, 2025

No car wash with service very disappointed my server was fine But the car wash more important More

by Jessica
Workmanship
Recommend Dealer
No
Employees Worked With
Christopher Rose
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Russ Darrow Nissan of West Bend responded

Hi Jessica, I am glad the service was adequate very sorry you did not receive a car wash. Currently, we do not have car washes on site at our West Bend stores, but we do have a partnership with Tommy's Express Car Wash here in West Bend, and we'd be happy to get you some vouchers for free washes!. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

It's a great place, all the people there were amazing. Helped me with everything and helped make everything work no matter what issue i had on my end More

by JROBSON0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

The team does a good efficient ion time and again. It is appreciated. See you again later this year. More

by JANEFOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in service
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jane, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Service was great and loved the video update, it helps to advise spouse what is or isn't needed. More

by SEAWICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Inconsistent. Ive have good customer service and not so good service. Trying to understand why I get correct good information and incorrect information More

by davehodgson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your feedback, Dave. Quality customer service is always our number one priority, and we're sorry that we didn't always meet your expectations. Please don't hesitate to reach out if you'd like to discuss your concerns in more detail. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

They dropped the ball on notifying me that my part was in. Then it took an hour to install a simple door seal with no communication throughout the appointment. Now, they won't stop calling me to see if I' More

by Kenjii
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
G is his name
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January 31, 2025

On time. Helpful with other vehicle related questions. Comfortable waiting room with beverages. Good experience. More

by 2FOGHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Very welcoming & understanding. Able to get my vehicle in timely & get back to me on time. Great service. More

by jeannieeinfalt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept - Roger
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Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Jeannie, thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

The service I got was exceptional and I love the used car that they selected and sold me! Russ More

by RUSSLANE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Russ! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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