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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
503 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 503 reviews

February 16, 2025

Had poor experience with a car I bought in August, 35k miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place More

by Aydan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry that you didn't have a completely satisfying experience. It sounds like the sales team did walk you through every option and an offer to still fix the existing vehicle you had was offered but turned down. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mitchell Darrow mitchell.darrow@russdarrow.com

February 15, 2025

Awesome job getting me in and out! No appointment needed but should've done it. More

by GUDEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

February 15, 2025

Wonderful service. Easy to schedule. Wonderful service staff. Prompt and helpful. Very polite. Friendly and professional. More

by Kni00
Recommend Dealer
Yes
Employees Worked With
Roger
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Feb 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Always professional, friendly, informative, knowledgeable, and take care of my Nissan in a superior way. More

by esteegirl66.lw
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember their names but the service is great. I just had an oil change.
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Always helpful in person, sometimes hard to get them directly on the phone because of the darrow call center set up. More

by JENNIFER.L.SILSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Jennifer! We appreciate your business and look forward to helping you with any questions or future vehicle needs, please feel free to call us direct next time at 262.334.3333 Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Very professional and accommodating to there customers. Promp response to any questions or doubts that may show up in the procces. I highly recommend them. More

by ISLENO38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Brandon can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Drake was really knowledgeable about the car I was interested in and was really great to work with! More

by ADRIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your wonderful review! We are thrilled that Drake had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Kind people, fast service, clean lobby, job well done by all of the staff! I’d recommend More

by TKAUPLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

The service was great. Person behind the desk was wonderful. I also got there for my oil changes. More

by belms69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen More

by LTHISTEd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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