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Russ Darrow Nissan of West Bend
West Bend, WI
494 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 494 reviews
March 06, 2018
Got my biz the old way, they earned it From the moment I walked in the door to driving off in my new ride felt like I was every employee’s main concern. Sales rep Dana Kay was fantastic mgr From the moment I walked in the door to driving off in my new ride felt like I was every employee’s main concern. Sales rep Dana Kay was fantastic mgr Glenn always prioritized my needs and F&I Matt went out of the box to make me happy. Even a rogue service writer helped me make a coffee. So Russ Darrow Nissan West Bend, EARNED my business and anyone I know who wants a good experience be sending your way. More
by Greg T
Employees Worked With
Matt F&I, Glenn Leinen, Taylor Lecher, Dana Kay Behm
February 27, 2018
Belt, tps sensor, check vibration when shifting Came here to get answers to our concerns, because dealership in sheboygan was too busy & didn’t want to take the time. Talked with someone at dealersh Came here to get answers to our concerns, because dealership in sheboygan was too busy & didn’t want to take the time. Talked with someone at dealership & felt they could help me. More
by Carmantim66
Employees Worked With
Tyler Gau, Melanie Leinen
February 24, 2018
my Great car buying experience. I would like to thank the team at Russ Darrow of West Bend Wisconsin for another great car buying experience. We bought our first Nissan versa back in I would like to thank the team at Russ Darrow of West Bend Wisconsin for another great car buying experience. We bought our first Nissan versa back in2008 at anoter Russ Darrow and like the time before this experience I have to say has been a great experience for my husband and I. We love the sales staff and everyone who made this possable.From the sales staff to the folks who detailed the car one class act. Thanks and God bless More
by Cindy Sponholz
Employees Worked With
Patrick Fitzgerald
February 20, 2018
Very good I was greeted promptly and the service has remained very efficient.I am very pleased.The sales lady worked her best to get me the best deal. I was greeted promptly and the service has remained very efficient.I am very pleased.The sales lady worked her best to get me the best deal. More
by dklopp
Employees Worked With
Glenn Leinen, Dana Kay Behm
February 13, 2018
He true to his word and deal I am pleased to have had worked on this deal with Justin. I would recommend Justin without reservation. It was pleasure to work with him On my sons I am pleased to have had worked on this deal with Justin. I would recommend Justin without reservation. It was pleasure to work with him On my sons Jeep More
by Gsell
Employees Worked With
Justin Boeldt
February 12, 2018
Brand new dealership, poor customer service I was so excited to find a Toyota Rav4 within my price range, that we made the drive from Minnesota to West Bend, Wisconsin to Russ Darrow Nissan (5.5 I was so excited to find a Toyota Rav4 within my price range, that we made the drive from Minnesota to West Bend, Wisconsin to Russ Darrow Nissan (5.5 hour drive one way!). When we got there, the facility was gorgeous, definitely very welcoming. However, the poor customer service quickly outweighed the nice facility. They knew we were coming from a distance for this one vehicle, but didn't even have the car ready-it was full of snow and ice which made seeing all the dents and scratches very hidden. I wish they would have warned us about all the cosmetic damages over the phone the night before, but at least have the car looking nice and ready for our arrival. Our salesmen was on his phone texting most the time we were test driving the vehicle, not paying attention or giving us very minimal information. Decided that the car was still within the price range to proceed, despite the lack of customer service or engagement. While we were waiting to talk to financing, our salesmen goes on another test drive with another couple, so we had to sit and wait way longer on a Saturday than we needed to since he didn't communicate the finance guy. Mind you, the Sales Manager was sitting at his desk just chatting with another associate never acknowledging us at all. Had we been welcomed, we would have liked to add things to the vehicle to upgrade it as much as possible- but you missed out. After finally meeting with your one financial person on a Saturday (after an hour wait), he promised he would fax over the purchase order first thing Monday morning. He has yet to do so, and the bank is waiting so they can send you a check. I'm super frustrated and will not recommend this dealership to anyone I know. If I wasn't in need of a vehicle, I wouldn't have purchased it from this dealership. RUSS DARROW: NEED TO TRAIN YOUR EMPLOYEES TO PROVIDE CUSTOMER SERVICE! More
by caddie345
Employees Worked With
Justin, Glenn, Matt
February 12, 2018
Overall, great experience! I highly recommend requesting and working with Joshua if purchasing a new or used vehicle from Russ Darrow West Bend. Joshua is a young man who works I highly recommend requesting and working with Joshua if purchasing a new or used vehicle from Russ Darrow West Bend. Joshua is a young man who works with the customer and defines customer service. More
by TSR
Employees Worked With
Joshua Stopar
February 10, 2018
Easy experience I dealt with Josh Stopar and he was a good sales person and even though he was new he did a good job was professional and very personable. I dealt with Josh Stopar and he was a good sales person and even though he was new he did a good job was professional and very personable. More
by Brennaboou
Employees Worked With
Joshua Stopar
February 10, 2018
Fast effective service Has to be one of the best dealerships I have been too. Jake was fast and efficient at his job. Within ten minutes I was looking at the car I ended up Has to be one of the best dealerships I have been too. Jake was fast and efficient at his job. Within ten minutes I was looking at the car I ended up purchasing. Which was a steal compared to the other dealerships in the area. I can't believe the deal I got today. Definitely will be suggesting this dealership to people I know. More
by Kewaran
Employees Worked With
Jake Baures
February 09, 2018
Warranty service at Nissan of west bend My transmission went in my 2015 Sentra. I have 50,000 miles and I’m still baffled. Taylor and Phil were amazing but I had to call the dealership 3 tim My transmission went in my 2015 Sentra. I have 50,000 miles and I’m still baffled. Taylor and Phil were amazing but I had to call the dealership 3 times before they started to call me. unexceptable. More
by Jlittrell
Employees Worked With
Tyler Gau, Taylor Lecher
