Russ Darrow Nissan of West Bend

Friendly and helpful This dealership was a great place to go for me, a first time buyer. The saleswoman I worked with, Dana, was kind, friendly, and extremely helpful. She This dealership was a great place to go for me, a first time buyer. The saleswoman I worked with, Dana, was kind, friendly, and extremely helpful. She answered every question I threw at her and gave me great information and resources in order to make the right decision for my first new car. I would highly recommend her specifically if you go here! More

2nd try was the best I went to another Russ Darrow before this one and that was a mistake. I should have gone here first. Working with Chris Loebel and his sales manager I went to another Russ Darrow before this one and that was a mistake. I should have gone here first. Working with Chris Loebel and his sales manager was easy and stress free. I only had 20 minutes on my lunch to test drive and he got me in the vehicle I was interested in and on the road quickly and talked in the car about what I was looking for. While I was at work he and the sales manager ran numbers for me and my husband so they were ready when we arrived after I was done. Both Chris and the finance work we had stayed nearly an hour after close so we could take our new car home that day. It was a great experience and I would definitely recommend this place again. More

Excellent Dana and all the staff there were great with getting me the car of my dreams I love it very happy with it nice car Dana and all the staff there were great with getting me the car of my dreams I love it very happy with it nice car More

Wonderful fast service Had an oil change done. They got my car in 40 minutes ahead of schedule. Made my Friday afternoon much shorter, and the people there are really fun an Had an oil change done. They got my car in 40 minutes ahead of schedule. Made my Friday afternoon much shorter, and the people there are really fun and relaxed More

Fast and friendly This was my first time purchasing a vehicle, and Patrick helped it go very smoothly. He helped answer any questions, and even helped handle a tight sc This was my first time purchasing a vehicle, and Patrick helped it go very smoothly. He helped answer any questions, and even helped handle a tight schedule by having much of the paperwork filled out before we arrived at the dealership. Matt was also very friendly and helpful, answering any questions about the paperwork as we reviewed and signed the documents. More

New Tires and general maintenance service I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with great cooperation trying to make the tires acceptable. Tyler was very concerned with my satisfaction and continued to be patient and willing to work on the issue. After several attempts to get the tires balanced, so they would perform without vibration, Tyler offered to replace the tires with another brand. He would not accept my participation in any additional cost. This switch in tires solved the problem. I'm very grateful for the manner in which this dealership, and Tyler, handled my situation. I take my Nissan and my Lexus here for routine service and have always been very pleased with the personal and professional way they provide service. My sincere thanks to Tyler and his staff for their support. Everyone I have met at this dealership, including Melanie, has been very pleasant and eager to help make my visits a positive experience. Thank you all for your interest in the customer. More

Great experience My daughter and I purchased a used vehicle from Patrick recently. He was professional, knowledgeable and not pushy. This was her first vehicle purchas My daughter and I purchased a used vehicle from Patrick recently. He was professional, knowledgeable and not pushy. This was her first vehicle purchase, she was unaware of the process involved. Their finance manager was understanding and patient and helped us obtain a loan on the vehicle in a timely fashion at a fair rate. Overall a great experience for an 18 year old! More

Professional Experience Our family's long time van finally was on it's last legs and we were in need of a vehicle to replace it. We visited several dealerships and found tha Our family's long time van finally was on it's last legs and we were in need of a vehicle to replace it. We visited several dealerships and found that our experience at Russ Darrow was very professional. Chris and Carson were very efficient as we hoped to make a quick decision. In less than a week we were able to come to a decision, let Chris know the vehicle we wanted and then Carson was able to locate one from another area and get it to the dealership. It was a good feeling knowing my wife and I had done our due diligence and were able to leave with a vehicle and an experience that we enjoyed. More

Car detail Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything that was going to be done with my car I could not have asked for a better service manager I would highly recommend people to come to this Russ Darrow. More

Awesome experience This was the best experience I have had when looking to lease a vehicle. I didn't feel pressured to purchase a vehicle, the staff was friendly and ea This was the best experience I have had when looking to lease a vehicle. I didn't feel pressured to purchase a vehicle, the staff was friendly and easy to talk to. I will definitely recommend this dealership to friends and family. More