Back

Russ Darrow Nissan of West Bend

West Bend, WI

4.0
430 Reviews

2665 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 430 reviews

February 13, 2018

He true to his word and deal I am pleased to have had worked on this deal with Justin. I would recommend Justin without reservation. It was pleasure to work with him On my sons More

by Gsell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Boeldt
February 12, 2018

Brand new dealership, poor customer service I was so excited to find a Toyota Rav4 within my price range, that we made the drive from Minnesota to West Bend, Wisconsin to Russ Darrow Nissan (5.5 More

by caddie345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin, Glenn, Matt
Feb 23, 2018 -

Russ Darrow Nissan of West Bend responded

I am extremely sorry for you experience, we strive to provide great customer service and I apologize that we fell short with your experience. I cannot change what has happened but you have my sincerest apology and assurance that we will do better in the future. If I can be of any help in the future feel free to give me a call.

February 12, 2018

Overall, great experience! I highly recommend requesting and working with Joshua if purchasing a new or used vehicle from Russ Darrow West Bend. Joshua is a young man who works More

by TSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Stopar
February 10, 2018

Easy experience I dealt with Josh Stopar and he was a good sales person and even though he was new he did a good job was professional and very personable. More

by Brennaboou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Stopar
February 10, 2018

Fast effective service Has to be one of the best dealerships I have been too. Jake was fast and efficient at his job. Within ten minutes I was looking at the car I ended up More

by Kewaran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Baures
February 09, 2018

Warranty service at Nissan of west bend My transmission went in my 2015 Sentra. I have 50,000 miles and I’m still baffled. Taylor and Phil were amazing but I had to call the dealership 3 tim More

by Jlittrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Gau, Taylor Lecher
Feb 10, 2018 -

Russ Darrow Nissan of West Bend responded

I am very sorry to hear about your visit. We strive for great service, I apologize for falling short during your visit. If there is anything I can do to rectify the situation please feel free to contact me at the dealership. My name is Glenn Leinen and I am the General Manager of the store.

Feb 10, 2018 -

Jlittrell responded

I think Nissan is great. My 2015 Sentra is my second new car. My first was a 2013 versa. The only reason why a gave a low review is because I don’t receive calls on the status of my vehicle. I just wished I would have received a phone call once a day just giving me an update. That gives the customer a good piece of mind. Taylor was always amazing when I would call and asked but I never talked to the service manger once. Phil was the technician that worked on my vehicle. You are very lucky to have Phil and Taylor.

February 07, 2018

Educated We enjoyed our time at Nissan. Very welcoming and inviting environment. Building is clean, has a great guest area, and awesome kids area. Sales agent More

by Caylamama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm
February 07, 2018

Excellent Service The service department helped me at every turn suggesting non-chargeable inspections, Answering every question even those that may have sounded non in More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Gau, Taylor Lecher
January 31, 2018

Great buying experience Patrick was great: friendly, helpful, and genuinely engaging. We were interested Nissan in one of two specific vehicles and he didn't try to up sell More

by VENKAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
January 30, 2018

Justin was on top of it. Justin did a great good got me the deal I was looking for. Am was super helpful. Clean store great service. Will be going there again for my next car. More

by Nissan07man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Boeldt, Tommy Quinn
...
40
...