Russ Darrow Nissan of West Bend

Thank you for taking my money Please be aware I have written this review as a warning to all car buyers, please be weary and read the whole thing. If I can help one car buyer from Please be aware I have written this review as a warning to all car buyers, please be weary and read the whole thing. If I can help one car buyer from this type of dealership it will be worth it. How can I describe the Russ Darrow group of dealerships? Tactful con artists; purposeful liars; feckless charlatans preying on the most needy in our communities? Yeah that about gets to it. I recently (within the last 3 days) bought an SUV from the Nissan dealership in West Bend. Though this was not my first visit to their dealerships. I had visited the dealership on Brown Deer a week earlier after being lied to that the vehicle I was looking for was still there, but in fact had been gone for days. So 2 days ago after work I drive all the way to West Bend to look at another vehicle that proved to be not a deal but a trap. I'm there to see one guy (made an appointment and everything) oh he's not available.....but this other guy who doesn't know jack about cars is (was talking to me about crumple zones for 5 minutes like it was a memorized text he had to give; oh you mean that thing thats been on all cars since the late 80's). I don't care I'm not there for him I'm there for the car. I don't care if a golden retriever comes out to show it to me. Then comes the show. What about this mirror that's loose, the AC not working, or that oxygen sensor? Oh we've got all of the issues on our disclosure sheet we've built all these issues into the price. Oh great I'd love to see the sheet.....Its a trap, the car works just long enough to get the papers signed and then BOOM. On the way home the instrument panel stops working. The next day after 10 miles total on the road the steering grinds after half a turn. Then the radio stops working and finally the suspension goes out. I take it to the nearest dealer to get it checked out (another Darrow) we find 4 new thing on a standard inspection that weren't on the disclosure sheet.....so all that happened in the 30 miles I'd driven the truck? That is not logical. So I decide to take it like a man use the truck as a learning opportunity for myself and help my children learn to work on cars. That was until the West Bend dealership decided to give me a call today. They had failed to return my ID and it had taken them 2 days to do anything about it. Since I had my "caring" salesman on the phone I decided to ask him about the issues. I wasn't even done with my sentence before his excuses started (like a memorized text he was ready to give). I don't want to hear it and least of all from him. I ask about their 3 day exchange policy; more excuses. WOW am I done with this conversation. I don't know if I could feel proud about my job if I had to rip people off all the time....what would I tell my wife or my mother? I do believe in a buyer beware situation, but I also believe a business has a need to take care of their customers or they will lose them. So you may think I'm exaggerating the whole thing; I am not, but if you still doubt it then by all means go and visit them yourself. I would suggest bringing a mechanic and a lawyer too.....just it case. More

Knowledge and Helpful I came in to look at some new car options and Dana was very helpful and knowledgeable. She walked though all of features of both vehicles we were inte I came in to look at some new car options and Dana was very helpful and knowledgeable. She walked though all of features of both vehicles we were interested in. She is not only knowledgeable at her job but pleasant and patient. More

Great service. Excellent service. Melanie was very professional. I have a Toyota and could not get in at the Toyota dealership so was told I could go to the Nissan Excellent service. Melanie was very professional. I have a Toyota and could not get in at the Toyota dealership so was told I could go to the Nissan delarship. They found my information, explained my plan. I will be back here for service the next time. More

Despite issues GREAT people! After purchasing a 2010 Acura TL used from this dealership I’ve had a lot of issues with the car it’s self. Dispite being let down by the vehicle whic After purchasing a 2010 Acura TL used from this dealership I’ve had a lot of issues with the car it’s self. Dispite being let down by the vehicle which we all know sometimes that happens the people here at Nissan always takes care of me and they are always friendly. They’ve also have looked into my best interest and are possibly looking at a trade in for a different vehicle due to the continuous issues with the used vehicle. More

Nissan We bought a new Nissan Rogue last week at Russ Darrow Nissan. Our salesman, Chris, was patient, informative and was very helpful with the entire buyin We bought a new Nissan Rogue last week at Russ Darrow Nissan. Our salesman, Chris, was patient, informative and was very helpful with the entire buying experience. We would definitely recommend him to our family and friends if they are in the market for a new car. More

Patrick was awesome! Patrick and the rest of the Russ Darrow team were great. Knowledge, helpful, and weren’t too pushy. The best experience I’ve had in a dealership. Than Patrick and the rest of the Russ Darrow team were great. Knowledge, helpful, and weren’t too pushy. The best experience I’ve had in a dealership. Thank you Patrick, Glenn, and Matt! More

Friendly and helpful This dealership was a great place to go for me, a first time buyer. The saleswoman I worked with, Dana, was kind, friendly, and extremely helpful. She This dealership was a great place to go for me, a first time buyer. The saleswoman I worked with, Dana, was kind, friendly, and extremely helpful. She answered every question I threw at her and gave me great information and resources in order to make the right decision for my first new car. I would highly recommend her specifically if you go here! More

New Car Purchase Russ Darrow Nissan and Chris were nothing short of amazing! They were able to meet our needs and worked hard to get us what we wanted for our budget. Russ Darrow Nissan and Chris were nothing short of amazing! They were able to meet our needs and worked hard to get us what we wanted for our budget. I would highly recommend your future car purchases with them and ask for Chris! More

2nd try was the best I went to another Russ Darrow before this one and that was a mistake. I should have gone here first. Working with Chris Loebel and his sales manager I went to another Russ Darrow before this one and that was a mistake. I should have gone here first. Working with Chris Loebel and his sales manager was easy and stress free. I only had 20 minutes on my lunch to test drive and he got me in the vehicle I was interested in and on the road quickly and talked in the car about what I was looking for. While I was at work he and the sales manager ran numbers for me and my husband so they were ready when we arrived after I was done. Both Chris and the finance work we had stayed nearly an hour after close so we could take our new car home that day. It was a great experience and I would definitely recommend this place again. More

Excellent Dana and all the staff there were great with getting me the car of my dreams I love it very happy with it nice car Dana and all the staff there were great with getting me the car of my dreams I love it very happy with it nice car More