Russ Darrow Nissan of West Bend

Very professional Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was very clean and comfortable, Melanie went out of her way to ensure I had a good customer experience. Shop area is very clean and tidy. More

Irritatingly long I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service mana I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service manager had left and I had to wait for the service worker to move slower than molasses on a cold day. With the large window viewing the service department i was able to watch the whole process of this man wander around lost in the woods. Perhaps he needs to fill his pockets with bread crumbs, take a class or needs to be supervised at all times More

Happy Titan Owners! We just wanted to take the time to thank Glen Leinen & The Nissan West Bend dealership for making our buying experience easy and enjoyable. And a spec We just wanted to take the time to thank Glen Leinen & The Nissan West Bend dealership for making our buying experience easy and enjoyable. And a special thank you to Chris Loebel for listening to what we wanted and guiding us through the buying process effortlessly. Thanks so much Scott & Julie Goeden More

Excellent customer service experience Thank you Melanie, Taylor and Erica for your wonderful customer service and smiling faces. I have had several visits to the service area and always me Thank you Melanie, Taylor and Erica for your wonderful customer service and smiling faces. I have had several visits to the service area and always met with a smile. More

Great service! Buying a car can be painful and exhausting but we had wonderful service today! Thank you, Jean and Dave for making this experience so much better than Buying a car can be painful and exhausting but we had wonderful service today! Thank you, Jean and Dave for making this experience so much better than we expected! More

Great customer service. I never came here to buy a car but to get service done to mine. I had a diffrent shop recommend a fix that I thought was incorrect and then this deale I never came here to buy a car but to get service done to mine. I had a diffrent shop recommend a fix that I thought was incorrect and then this dealer quickly identified the real issue and gave me a reasonable quote on the repair cost. You always feel welcome here. More

Great experience! We had a great car buying experience. Chris was really good. He walked us through the process without pressuring. He made sure we were comfortable and We had a great car buying experience. Chris was really good. He walked us through the process without pressuring. He made sure we were comfortable and confident in out buying experience. More

Out of town emergency I was out of town about 15 hours from home and my car broke down. The Nissan SAS help me get a new vehicle and get situated all-in-one day And we're p I was out of town about 15 hours from home and my car broke down. The Nissan SAS help me get a new vehicle and get situated all-in-one day And we're patient and kind with all my questions. More

Car search for teenagers The experience was precise and painless at Russ Darrow Nissan in West Bend. The dealership staff were friendly and respectful. The area was also cle The experience was precise and painless at Russ Darrow Nissan in West Bend. The dealership staff were friendly and respectful. The area was also clean and comfortable More

A++++ Experience I stopped by the dealership on a whim to see what was available. I knew nothing about Nissan. Patrick Fitzgerald came out to greet me and suggested a I stopped by the dealership on a whim to see what was available. I knew nothing about Nissan. Patrick Fitzgerald came out to greet me and suggested a vehicle after listening to what I might be interested in. His friendly and warm personality along with his knowledge of the products and thoroughness in explaining everything impressed me immediately. I knew right away I would be comfortable doing business with him but I had a difficult time deciding if the timing was right. I took the vehicle home for the night and decided it wasn't the one for me but another one was! Patrick was very patient and helpful and I greatly appreciated that. I consider his professionalism a great asset to this dealership and the entire Russ Darrow Group. From the first greeting to the follow-up phone call was top notch. I am happy to be welcomed into the Russ Darrow "family". Thank you Patrick and everyone else who made this happen. More