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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.4
503 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 503 reviews

March 28, 2025

Extremely poor communication and planning for a recall. They kept my car for 2 whole days and did nothing. I have to bring it back in two weeks. But I originally schedule this appointment two weeks prior. More

by munchkinmomof4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Apr 02, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

March 25, 2025

Roger was great as usual! The video is great showing and telling how my car is doing. Service was very quick about 40 minutes or less. More

by JOE.GALASZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger was great!
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Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Joe, for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad Roger was able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 23, 2025

Friendly staff, enjoyed the video that I received from the tech going over what they saw when they did the inspection. More

by RICKDICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Believe the service person was Brian?? Started with a B.
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Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks, Rick, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2025

Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle. More

by VANROO1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2025

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

March 13, 2025

Very good service. As always Everyone was very nice and helpful. I was also given a few suggestions, like new wiper blades which sounded like a good deal so I agreed to More

by kewaran
Recommend Dealer
Yes
Employees Worked With
Garland
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Mar 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 13, 2025

Great service, and excellent turnaround! Staff was friendly and was able to get me in and out! More

by skylersteinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Russ Darrow Nissan of West Bend responded

Hi Skyler: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

March 13, 2025

David Schlei was great ! Made the experience fantastic 👍 knowledgeable and friendly , definitely customer service driven ! More

by BRENT.ZIMMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your wonderful review! We are thrilled that Daniel had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 09, 2025

Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable! More

by AATE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 08, 2025

Dealer provided excellent service. Timing of service was first rate. Comfortable surroundings made the time fly by. More

by h.j.mayer6159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service depth. Was excellent.
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Mar 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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