Russ Darrow Nissan of West Bend

Customer service I would recommend this dealership to everyone I know. The employees are friendly and very helpful. They go out of their way to make you feel comforta I would recommend this dealership to everyone I know. The employees are friendly and very helpful. They go out of their way to make you feel comfortable. More

Supercalifragilisticexpialidocious! I am LOVING my new Nissan Sentra. Had a great experience with Chris Loebel at Russ Darrow of West Bend! No pressure, just GOOD help and GREAT service I am LOVING my new Nissan Sentra. Had a great experience with Chris Loebel at Russ Darrow of West Bend! No pressure, just GOOD help and GREAT service through out my entire purchasing process. They made me feel comfortable which is unheard of when it comes to car salesmen. Or at least that's what I thought before my experience here. It wasn't just about the sale, it was about finding what was a good, solid financial decision for myself as well. I will definitely recommend Russ Darrow of West Bend to others. Thank you Chris & Dave for everything you did to help make my new Nissan Sentra SR Turbo possible for me! More

So Easy My visit was for replacement battery for my Fab. I came home with a truck. Working with Chris was great, no pressure to buy. The service and his k My visit was for replacement battery for my Fab. I came home with a truck. Working with Chris was great, no pressure to buy. The service and his knowledge were great as well as the follow up in week following the purchase. Everything about the new vehicle was explained before I left the lot. One of the easiest purchases I've made, Thank You Chris More

Very pleased Great dealership. Great customer service from everyone, especially Patrick.We left with a new car and happy with it and the price.Even though we live Great dealership. Great customer service from everyone, especially Patrick.We left with a new car and happy with it and the price.Even though we live in Kimberly, I would go there again. More

Oil change Staff was pleasant and helpful, scheduling the appt was easy. Completed the service ahead of schedule and called when it was completed. Easy to deal w Staff was pleasant and helpful, scheduling the appt was easy. Completed the service ahead of schedule and called when it was completed. Easy to deal with More

Awesome experience. Went way beyond professional, courteous Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we ha Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we had purchased from, and were left high and dry (spent an entire year paying for repairs and trying to get the car to pass emissions-nothing short of a nightmare). I came into the place exasperated and in tears. Between all of this the dealer listened to our needs-provided a amazing solution. I will never forget how they were able to actually sell a car through an empathetic situation that met our specific needs. We love our 2019 Nissan. Thank you. More

Russ Darrow Nissan is Awesome The whole experience was easy and fun. Dave, Jean and Dana are rock stars, they took care of everything and made me feel at home while they were doing The whole experience was easy and fun. Dave, Jean and Dana are rock stars, they took care of everything and made me feel at home while they were doing it. I can’t see buying a car anywhere else. More

Awesome customer service!! We brought our 2010 Nissan Murano in for an oil change. While talking to another customer, I didn't have time to get myself a drink and the customer We brought our 2010 Nissan Murano in for an oil change. While talking to another customer, I didn't have time to get myself a drink and the customer rep got my water for me. And they offered me a complimentary car wash which was greatly needed. They also showed me my dirty air filter and my husband approved the purchase. It was a great experience. More

Service visit We received excellent service from Melanie and the service technician who repaired our key fob. The batteries were replaced at no charge. It took le We received excellent service from Melanie and the service technician who repaired our key fob. The batteries were replaced at no charge. It took less than 15 minutes. More

Not Happy 1-the vehicle I test drove and agreed to be back with my husband on Saturday, Chris and Dave had everything ready for that vehicle. Well someone sold 1-the vehicle I test drove and agreed to be back with my husband on Saturday, Chris and Dave had everything ready for that vehicle. Well someone sold it, which I wasn’t happy. So, I asked Chris if I would be getting everything that I would have on the the other which means price and the extra 2,018.00 dollars. Well guess what it didn’t happen this vehicle cost us 6,000 more than the other vehicle More