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Russ Darrow Nissan of West Bend

West Bend, WI

4.0
430 Reviews

2665 W Washington St

West Bend, WI

53095

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Showing 430 reviews

May 25, 2019

Excellent From the time I walked in the door till I left people are offering me assistance if I want to coffee a snack or whatever I need it it was a pleasure More

by Again why
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Schroeder
May 27, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for the kind words. We take your experience seriously and appreciate the feed back. Have a great day.

May 24, 2019

Amazing experience This was my first time buying a new car, and Russ Darrow made it the best experience ever. I worked with Patrick Fitzgerald, and he was extremely pati More

by SweetNSalty91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 27, 2019 -

Russ Darrow Nissan of West Bend responded

That you took the time to send in a review means a lot to the dealership and to Patrick. He does everything he can to make it a great experience for his customers. Thank you for the kind words.

May 16, 2019

Great experience, love the Murano! Everyone was very professional and Patrick was very thorough in explaining the vehicles features. Overall we were very pleased with our experience. More

by Todd105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to give us a review. Patrick works hard to give everyone the best experience he can. If there is anything we can do going forward please let us know. Thanks again.

May 14, 2019

Vehicle needed work We bought a 08 vehicle. Yes it's used. Took to our mechanic. Found dry root tires. Front ball joints bad. Muffler pipe starting to leak. Called and wa More

by Debbie111111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Landrith, Alyssa Jacob, Adam Retzlaff
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Sorry to hear about your troubles. The service manager said he has been trying to get ahold of you to discuss a resolution. If you reach out to him I am sure we can get this worked out for you. I will be available to assist if necessary. Have a great day.

May 13, 2019

Buying a car I didn't think car buying could be so easy I went in pick the car I wanted got the price I wanted everyone very helpful is it was a good time and it d More

by Trukjack
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Jacob Wilson
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words. We take the customer experience seriously and want everyone to enjoy buying a car as much as you did. Thanks.

May 13, 2019

Great service! The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are re More

by BigMitchh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Melanie Leinen, Danielle Hagen
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for the kind words. Those 3 are some of our best employees and it shows. Anything we can do in the future please let us know.

May 11, 2019

Truck buying made easy. Everyone at Russ Darrow Nissan from the get go was a true professional. Chris Loebel my salesperson answered all my questions friendly all around nice More

by Scooter Titan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Kay Behm, Chris Loebel
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Thanks for taking the time to submit a review. You bought the sharpest looking truck on the lot for sure. Chris does a great job for us and all his customers. If there is a need for another vehicle in your garage please let us know. Thanks again.

May 09, 2019

Quick diagnosis. Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entail More

by Alb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Hagen
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

We appreciate you sharing your experience with us. We really want to give our customers the best experience possible. Have a great day.

May 07, 2019

Great experience Patrick was a pleasure to work with. Very thorough and honest. He exceeded all of our expectations and requests. Everyone at the dealership was wonder More

by LindsayRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Patrick is one of the best. He prides himself on his customer service and product knowledge. I am glad to hear you had a wonderful experience.

May 02, 2019

Helpful and informative I was impressed with the no pressure attitude . Patrick. was very informative and helpful. He did everything he could to get me everything I wanted. More

by Cookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fitzgerald
May 21, 2019 -

Russ Darrow Nissan of West Bend responded

Patrick is awesome and so are you. Thanks for the kind words. Patrick takes his customer satisfaction and their experience seriously as do we. Thanks again.

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