Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
582 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
Contact Dealership
View Awards

2665 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 582 reviews

July 10, 2025

Very nice dealership. Friendly, clean. Nice to have tv, drinks and snacks while waiting. Thank you. More

by greenamoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 09, 2025

Delivery Detail was horrible. Drake is an awesome salesman. He is very personable and easy to get along with. More

by Dmretzlaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry you did not have a 5 star experience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and we would love to see how we could improve. Mitchell Darrow mitchell.darrow@russdarrow.com

July 06, 2025

No problems. They did exactly what I needed, very timely. They are very professional and complete. More

by CINDY.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
Report | Print
Jul 06, 2025 -

Russ Darrow Nissan of West Bend responded

Cindy, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

Service was great, kind, fast, and waiting area clean and comfortable. Service dept is very friendly More

by KTULA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

I had trinity for my sales person. She was knowledgeable and helpful. She made the process feel effortless. More

by KAYLASPANKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake-manager 2 stars. Trinity-sales 5 stars
Report | Print
Jul 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks, Kayla, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2025

Oil change and tire rotation…nailed it! No issues, ready when expected. Good communication. Nicely done More

by brad.hayd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger & Jerry
Report | Print
Jun 25, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2025

The sales manager Robert was insisting on me doing financing through them, I stated I had financing through my bank. He said I’m one of the few people who he’s met who “doesn’t like to save money”. Ve More

by HOME_LIFE05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to Russ Darrow Nissan of West Bend. It's great to hear that Robert was able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

My wife and I needed a new vehicle four are growing family. We traded in our old vehicle they gave us top dollar. We were in and out with a brand new vehicle within two hours. Our car salesman drake wa More

by FEDELEJ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

I trust that the service area will communicate clearly what needs to be taken care of, and perform the work timely and well. More

by Saramcgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Service Dept.
Report | Print
Jun 23, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 21, 2025

We took our vehicle in for oil leak and repair was not done properly the first time. Returned a week later, now we are down a vehicle over the weekend while we wait for parts for the repair. More

by jamieandbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jun 24, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3
...
59