Russ Darrow Nissan of Milwaukee - Service Center

Friendly customer orientated My experience that I had with the Service Dept, was very friendly and inviting, also knowledgeable. The Sales Department communication with me was bey My experience that I had with the Service Dept, was very friendly and inviting, also knowledgeable. The Sales Department communication with me was beyond frustrating. Especially when I was told to buff my vehicle out. But When i came into your service departmentI was totally blown away by how much they wanted to help me fix my problem. More

always a good job Russ darrow nissan always does a good job. They got me in same day and were quick and courteous. The rest of these words are here to meet the 25 word Russ darrow nissan always does a good job. They got me in same day and were quick and courteous. The rest of these words are here to meet the 25 word minimum. More

Service Great service personal in and out for a quick oil change and highly recommend to all been a loyal customer years there the reason I buy cars Great service personal in and out for a quick oil change and highly recommend to all been a loyal customer years there the reason I buy cars More

Service is excellent Had a great experience at Russ Darrow Nissam, worked with Jessica in the service department. Got my vehicle done in a timely manner while I enjoyed th Had a great experience at Russ Darrow Nissam, worked with Jessica in the service department. Got my vehicle done in a timely manner while I enjoyed the popcorn! More

Maintenance Service Great service and reasonable price even just for oil change and the staff are reliable. I would definitely refer Russ Nissan Darrow to a friend. Great service and reasonable price even just for oil change and the staff are reliable. I would definitely refer Russ Nissan Darrow to a friend. More

bad services I came to Russ Darrow on Dec-14-2016 for oil change, the service advisor ,let me stood there , really bad service, after they done with the oil chan I came to Russ Darrow on Dec-14-2016 for oil change, the service advisor ,let me stood there , really bad service, after they done with the oil change, they don't put the ticker on my windshield ..so I had to came back to asked for it,!! More

Poor service I bought a new Nissan from Russ Darrow - Big mistake. That experience turned terrible after we agreed on a price and they had a retainer on my credit I bought a new Nissan from Russ Darrow - Big mistake. That experience turned terrible after we agreed on a price and they had a retainer on my credit card. Soon after I got the car I noticed that the gas gauge did not work properly. I asked that it be repaired under the warranty. The service department plugged it into their computer. Apparently the reading said the gas gauge was working fine. So they refused to fix it. The gas gauge does not work fine. They have the photos of my complaint. I have a photo of the instrument cluster with the mileage reading, the low gas warning light off, the gauge reading 1/4 tank and the distance to empty reading 43 miles. I have a photo of the instrument cluster with the mileage reading, the low gas warning light on with the gauge reading 1/4 tank and the distance to empty reading 43 miles and a photo taken 18 miles later of the instrument cluster confirming the mileage driven and the gauge reading empty. They told me that is the way it is designed. Really. Then they told me to live with it because there was nothing they could do. More

I couldn't be happier I bought my new Nissan Altima within the last year and the service department at the Russ Darrow at Metro Auto Mall is sincerely the best group I've h I bought my new Nissan Altima within the last year and the service department at the Russ Darrow at Metro Auto Mall is sincerely the best group I've had the pleasure of working with. Outside of my normal oil changes and maintenance, they were extremely helpful on my last two trips and helped me get two problems (which were my fault) fixed. I couldn't be happier and I'm relieved to know they've got my back! More

tire fraud Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rog Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rogue so I obliged. 3 months later I get a flat on the driver side rear and took to Firestone for replacement tire 1/2 a mole from where I got the flat for emergency repair.I told them I would like the tire repaired if possible since they are only 3 months old. I stood next to the gentleman as he took the flat tire off the rim as I wanted to be sure it could not be fixed. There was a slash in it at no fault to Russ Darrow and could not be repaired. The issue I have is that the tire had a patch inside the tire that was sold to me as New! My families safety was put in jeopardy assuming I had purchased "new" tires. I was told by Russ Darrow that they only sell new tires and that is about they had to say about issue. So I was left basically that I am a liar when I questioned how a patched "new" tire ended up on my vehicle. I will never take my vehicle there for servicing again let alone purchase a vehicle from them as I have lost trust in this dealership. More