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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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306 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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January 31, 2019
Great people and service Very helpful and efficient service! Also they didn't act like I was crazy when describing an odd sound while driving, even when I thought I was going Very helpful and efficient service! Also they didn't act like I was crazy when describing an odd sound while driving, even when I thought I was going nuts myself. And yes, they figured it out, fixed it, and I was on my way. More
by KK2016
Employees Worked With
Unsure of names from this time, but everyone I've encountered has been great
January 30, 2019
Transmission Failure. Russ Darrow Success. The transmission on my car failed and needed to be replaced. The car had just 78,000 miles on it so this was very much unexpected, and according to th The transmission on my car failed and needed to be replaced. The car had just 78,000 miles on it so this was very much unexpected, and according to the service technicians, very rare. They offered to contact the corporate office to see if they would approve a “goodwill” replacement as the car was over the warranty for miles but not for length of time. Russ Darrow able to secure 80% coverage, something that was very much appreciated given the cost of the repair. I have been driving Nissans for 15 years, and service like this will surely keep me driving them for years to come. Thank you! More
by SFWBWI
Employees Worked With
Jose - Service
January 30, 2019
Very informative & professional! We were in for service on our Nissan. In and out in under an hour with an extremely professional and informative service person. Will return for all o We were in for service on our Nissan. In and out in under an hour with an extremely professional and informative service person. Will return for all our Nissan needs! More
by OrEsch
Employees Worked With
Charles Yang
January 30, 2019
Treated right Service was good. Popcorn and coffee good, too. Service was nice, things were explained where I could understand what repairs needed to be done snd wh Service was good. Popcorn and coffee good, too. Service was nice, things were explained where I could understand what repairs needed to be done snd when my car would be ready. More
by New car kool
Employees Worked With
Tom Lusty (?) in Sales did right by me with Weather Tech mats, Jessica Zurn, Charles Yang
January 26, 2019
Overall service Always satisfied with my customer service here! Jose is friendly and professional. I work recommend this facility to anyone who needs to have maintena Always satisfied with my customer service here! Jose is friendly and professional. I work recommend this facility to anyone who needs to have maintenance done for their car. More
by Nicole38
Employees Worked With
Jose
January 24, 2019
Nice and Accommodating My Rogue runs great. Best part was the shuttle taking me back to the dealership. The driver was a very nice person and I enjoyed our conversation abou My Rogue runs great. Best part was the shuttle taking me back to the dealership. The driver was a very nice person and I enjoyed our conversation about our families. I wish him the best. More
by LP
Employees Worked With
January 23, 2019
Fast Service Quick and easy oil change. Under an hour, no appt. All my regular maintenance is covered through my lease. I love knowing my next oil change, or ro Quick and easy oil change. Under an hour, no appt. All my regular maintenance is covered through my lease. I love knowing my next oil change, or rotation is always free. More
by Kohnjohn5
January 19, 2019
Very Satisfied I can't say thank you enough from the beginning while looking for a vehicle, to the purchase of the vehicle and for the experience of the service depa I can't say thank you enough from the beginning while looking for a vehicle, to the purchase of the vehicle and for the experience of the service department having an oil change done and not having too wait for hours to have the service completed as I've had in the past with a previous dealership which I will not name any name; having appointment means you should be able to get in, in a timely manner and get out in a timely manner not have to sit. Russ Darrow Nissan did just what they say they will do and not have to sit and wait for long. Thank you so much for the great service I will be recommending the dealership to more people More
by Karenpeters60
Employees Worked With
Other Employees :
Robert Garcia, Taylor Roedl, Charles Yang
January 18, 2019
Car repair headache Tried to get in touch with the service department prior to getting the car towed withh no response. Once the call was their they called right away to Tried to get in touch with the service department prior to getting the car towed withh no response. Once the call was their they called right away to talk about pricing. Repairs were extremely expensive so chose to go somewhere else. When I got there they couldn’t find my keys and was just overall rude. Will never return there if I don’t have too. More
by Frustrated
January 14, 2019
Declining interest from service department I purchased a Toyota used from this dealership - our second used vehicle from them. We've been very satisfied up to now. I'm starting to have proble I purchased a Toyota used from this dealership - our second used vehicle from them. We've been very satisfied up to now. I'm starting to have problems with them not wanting to look into little problems though. I've been told twice now that I should take it to a Toyota dealer instead because they don't have the "expertise" to evaluate things. Then why should I go to their service department at all? More
by REThibault2
Employees Worked With
