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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
307 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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307 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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July 25, 2019
Work was completed in a timely manner. The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change an The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change and tire rotation when I had called to make the appointment. I was not told when I called for the appt that full synthetic oil was not covered by the coupon. . More
by Ciswah19
Employees Worked With
Danielle Frymark
July 24, 2019
Quick and painless Went in for an oil change and tire rotation. Travis greeted me and I spoke to Charles as well. Have had previous dealings with Charles who has always Went in for an oil change and tire rotation. Travis greeted me and I spoke to Charles as well. Have had previous dealings with Charles who has always been great to work with. thank you gentlemen More
by Kenthao
July 16, 2019
2 hour oil change The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician that did the work was fine, but they put the completed paperwork on the desk of the service desk person that checked me in only he left, probably left for lunch and my paperwork sat on his desk. The only reason I got out of there when I did is because I got up and said something. Meanwhile they still finished other people while I continued to wait. Not happy and likely will not go back. More
by Krisq
Employees Worked With
July 16, 2019
I truly value your business. I really enjoy Charles, he is very professional at all times and helpful. The only problem that I have is in the sales department I really wish promis I really enjoy Charles, he is very professional at all times and helpful. The only problem that I have is in the sales department I really wish promises was kept I wanted a newer car. More
by Sharlene1
Employees Worked With
Charles Yang
July 15, 2019
Not satisfied. I went to get an oil change and it was done, they ask if I wanted a rotation which I said yes too. When my service was done I went out to my car to se I went to get an oil change and it was done, they ask if I wanted a rotation which I said yes too. When my service was done I went out to my car to see two of my had not been changed. When I went back in to ask what occurred the young lady went to find out, she came back and told me and when I asked a few more questions she seemed agitated. So instead of really leaving satisfied I just left because I didn’t want to continue with the ordeal. More
by Kgibbs
Employees Worked With
Danielle Frymark
July 14, 2019
All around service All employees I've dealt with have been extremely professional and go out of their way to make you have an awesome experience. I was able to pick up All employees I've dealt with have been extremely professional and go out of their way to make you have an awesome experience. I was able to pick up my car after the service department closed and Eric, the manager, made sure my bill was correct and I was completely satisfied. He even remembered me from my past visit! Great service and thanks for making me feel special! More
by Jenny
Employees Worked With
Charles Yang, Eric Greskoviak
July 12, 2019
Oil change I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great cust I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great customer service. Very professional More
by Sarita516
July 11, 2019
"Scheduled Service completed on time"! I had scheduled my service at 10:30 AM. My Service representative was Danielle. Apparently, Charles Yang, the scheduled rep was off. I had scheduled a I had scheduled my service at 10:30 AM. My Service representative was Danielle. Apparently, Charles Yang, the scheduled rep was off. I had scheduled an oil change and tire rotation and was told this would take about 45 minutes. Once, the vehicle was inspected, Danielle came into the lounge area with an engine filter that was quite dirty. She recommended having it replaced. I, okay'd the replacement.of the filter in addition to the oil change and tire rotation. My vehicle was ready in a total of 50 minutes. Since, I used some coupons, my bill was reasonable, about $84.00. More
by MLH46
Employees Worked With
The cashier was also very pleasant!, Danielle Frymark
July 11, 2019
Terrific service, attention to detail, best staff & Manager! I’m treated as an important person every time I come. They listen to my concerns and ALWAYS fix the problem. They have awesome customer service and m I’m treated as an important person every time I come. They listen to my concerns and ALWAYS fix the problem. They have awesome customer service and management! More
by KerryAnne
July 10, 2019
Kind of clueless service counter but nice I called and was told I could bring my car in without an appointment. When I got there 40 mins later I was told I would have to wait an hour and a hal I called and was told I could bring my car in without an appointment. When I got there 40 mins later I was told I would have to wait an hour and a half. I explained that I need to get to work and waited for him to offer a ride and he didn’t and was about ready to let me leave. I checked Uber and then called a friend from work to get me. When I went back in, I said I would just leave he car and the nice guy cluelessly said, “oh, you could have used our shuttle service!” Ugh. Why didn’t you offer in the first place?? When I returned later that afternoon the same guy was sitting there. Instead of checking me out I had to wait for the other guy who initially checked me in to help me for five seconds so I could leave. I’d come back, but I’d recommend more prompt service. recognize peoples busy lifestyles and go out of your way to offer conveniences. It goes a long way. Travis Wise was very good. More
by Vblinzt
