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Russ Darrow Nissan of Milwaukee - Service Center

Milwaukee, WI

3.8
290 Reviews

290 Reviews of Russ Darrow Nissan of Milwaukee - Service Center

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August 21, 2019

Good until i had to pay Service was good. Managers and tech were very friendly. Nothing but praise for them However the checkout process a disappointment Went to pay More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier
Aug 21, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Chris, We are happy to hear service did a good job! Our company policy is that we match all credit cards to the customer I.D. We have to be consistent with this policy, as we have had situations in the past. If your wife's card was in the wrong hands, you might look at this a little differently. We really appreciate the business and thank you again from everyone here at Russ Darrow Nissan! Eric Greskoviak G.M.

August 20, 2019

Wrong oil due to coupon told to leave for days for other I used a coupon and was told after i picked up the car i would need to come and repay to have right oil in as the coupon was not for the recommended o More

by Ezs1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Weil
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2019

Quick easy professional This place and these guys are amazing I will continue with them with all my auto needs for sure.. they always provide a1 service and are polite and pr More

by Ayefee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2019

Very Frustrating I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appo More

by Paulo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Lecher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Paulo, Thank you for the feedback you have provided! I will get together with our service manager Paul and discuss this. When our guests have a problem, I do get involved. Happy to talk about this with you and Paul at your earliest convenience! I will ask for his documents. We will be in touch! Here and at your service... Eric Greskoviak G.M. 414-586-3050

Aug 19, 2019 -

Paulo responded

Hello Eric, I thought I would hear from the service manager to discuss this, but that has still not happened. After your response I received a call that the parts were in. When I called to set up an appointment I never had to give my name, just stated that I was having recall work completed. My appointment was set up for August 16 at 7:00 a.m. The only contact Paul Lecher has bothered to have with me was to send me an email reminding me of my appointment. I was checked in very courteously by Danielle. The recall work was completed and in less time than it was quoted. Charles Yang notified me when the work was completed. I don't have a very high opinion of Mr. Yang. The first time I brought my car in for a complimentary car wash, Mr. Yang was the advisor that took my car to be washed. I was a little surprised to see my car come speeding in through the parking lot and into the service bay. Not how I would expect someone to treat a customer car. I understand the Leaf has more power than people may expect. Mr. Yang seemed a little surprised when I was in the service bay as he was hopping out of my car to tell another service advisor of the fun he had with my car. This is the third and final car that I will purchase from a Russ Darrow dealership.

August 07, 2019

Unfriendly Customer Service 1. When I arrived no one greeted me 3-5 minutes 2. Did not give complimentary wash after service that is routinely given at another location same d More

by DJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The mechanic did not give me his name, Danielle Frymark
Aug 09, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello DJ, Your review and feedback are much appreciated. If we miss the mark, I want to know about it. We will definitely go over this with our team members! We will continue to train our team to be the best that they can be! If you would like to sit down with our service manager and myself, I am happy to do so... Eric Greskoviak G.M.

August 06, 2019

Very happy with the service I observed a oil/grease leaking in the car. Service was able to identify the problem quickly.. replacement of parts and the service was done faster th More

by Sajith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Sajith and thank you for the 5-STAR review! Faster than expected and an overall good experience! We will take it! We are here and at your service! Eric Greskoviak G.M.

August 04, 2019

Oil change and tire rotation Serra Nissan for service as they were prompt and attentive to my needs. Very reasonable and they did a nice job. I would come back here for service ne More

by Sweiland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Yang
Aug 06, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Sweiland, We appreciate your business and love the kind words! I will let Charles know you will be back. Here and at your service Eric Greskoviak G.M.

August 02, 2019

Oil change Fast service. Great service writer. Clean area. And helpful people. Waiting room nice and good selection for coffee. Will be back with my vehicle agai More

by Wags1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Yang
Aug 03, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Wags1, We like what what you are saying! WOW!!! Fast service, great service writer, clean area and helpful people! Thanks for saying you will be back for future service!... Eric Greskoviak G.M.

July 31, 2019

Service Great listeners! They work with you and not try to sell you services you don’t need! Very understanding and knowledgeable! I am very pleased with the More

by Rwfitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerad Brockel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Yang, Red Carson, Joseph Villicana
Jul 31, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello Rwfitz, We appreciate the kind words and the 5-STARS! Great listeners, understanding and knowledgeable are what we like to hear! Happy that you are pleased with your 3 vehicle purchases... Thanks again for your business! Eric Greskoviak G.M.

July 30, 2019

car service Showed up with no appointment to get rear brakes fixed and was accepted with no problems. In and out within 1.5 hours. Charles is very friendly and ac More

by JT12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Yang
Jul 30, 2019 -

Russ Darrow Nissan of Milwaukee responded

Hello JT12, We really appreciate the 5-STAR review! Charles will love hearing this in our next meeting. Friendly, accommodating and won't go anywhere else. We will take it and thank you again for your business! Eric Greskoviak G.M.

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