Russ Darrow Nissan of Milwaukee

I have given this dealership a very bad rating because they are a bunch of liars who like to steal from the elderly, and take advantage of them! If they did this to my Dad, who knows how many other elderl they are a bunch of liars who like to steal from the elderly, and take advantage of them! If they did this to my Dad, who knows how many other elderly people they have taken advantage of! I was there with my Dad when he told them he didn't know whether or not he could afford to pay cash for a Pontiac G6. The used car manager, Brenden told my Dad in order to hold the car for up to 5 days (make sure it wasn't sold to someone else), just to give them a couple of hundred dollars, until he was able to figure out his finances. This was on Friday, December 16th 2011. My Dad told them to charge $200.00 to his Discover card, and by Monday, December 19th 2011, he would know whether or not he had enough cash in his account after subtracting the taxes. I have given money to a dealership before to hold a car, and they gave me my check back when I couldn't afford it. Same goes for apartments I have rented. When my Dad went to the used car dealership on Monday, December 19th to tell them he was going with a lower price car that was within his budget, and to refund the $200.00 to his Discover Card, Brenden--used car manager disappeared for 20 minutes. When he came back, he told my Dad they could only charge his card, they didn't have the ability to refund his card, and they would mail him a check for $200.00. Up to this point in time (December 31, 2011), my Dad still has seen a check in the mail from them. I've worked in retail long enough to know if you can charge a card, you can refund a card. They took advantage of the fact my Dad is elderly, and didn't know they were lying to him. I plan to report this dealership to the WI BBB. There's also a law against taking advantage of the elderly. They employ a bunch of sharks and vultures waiting to pray on those who don't know any better. More

From the moment I walked into the dealership, I felt comfortable. All the employees had smiles on their faces and interacted well with each other. It appears that they enjoy their jobs. I knew what k comfortable. All the employees had smiles on their faces and interacted well with each other. It appears that they enjoy their jobs. I knew what kind of car I wanted, and there was no up-selling or pressure of any kind. The first offer I received was the only one required, and I was dumbfounded by it because it was an excellent price. I just sat there, staring at the paper, and the Sales Manager asked "Is there something wrong?" I replied that I wasn't expecting such a good offer right off the bat, and the manager replied "we prefer to give the best price up front, instead of in $100 increments". Jerad, the sales rep, said "that's the Darrow difference!" I really didn't believe that advertising slogan, but I do now. They were willing to search for a specific color, and they were very easy to work with on financing - much flexibility for a qualified buyer. The car came with 3 free oil changes with no appointment required. And all of this occurred after 5 PM! I never thought I'd say this about buying a car, but it was actually a pleasant experience. Jerad is a wonderful sales rep - very attentive, patient and helpful. Everyone I spoke with, including Eric in Finance, was top notch. I keep my cars for 8-10 years, but even so, Darrow has a customer for life. More

Jerad took my call @ 10pm!!! Even though he did not have vehicle on lot was willing to locate it for me and in the color I wanted and while beating all dealers "internet prices". We had a misunderstanding t vehicle on lot was willing to locate it for me and in the color I wanted and while beating all dealers "internet prices". We had a misunderstanding that was dealt with as smoothly and with no pressure. We also meet with Igor the sales manager and Eric in finance, all were great and made us feel comfortable...a rarity for sure. Would recommend with 2 thumbs up!!! More

My brakes went out and they came to my place and drove me to the dealer, I drove home in a car. Amazing, we finsihed the paperwork on the weekend. to the dealer, I drove home in a car. Amazing, we finsihed the paperwork on the weekend. More

Everyone at this business are not only friendly, but also knowledgeable and helpful in every way possible. This is my second purchase this year from Russ Darrow Nissan. Not to mention my fourth overall, beca knowledgeable and helpful in every way possible. This is my second purchase this year from Russ Darrow Nissan. Not to mention my fourth overall, because we really like the Nissan brand for the economic value and the safety features. Especially the safety features; you see, we are living proof from a front end collision that totaled our 2010 Nissan Sentra and walked away without a scratch. The police were also amazed that the vehicle damage left us in such good shape. Demetrius sold us our second car in a month, having bought a 2011 Sentra exactly 30 days earlier. His salesmanship brought us back for another buy because he's excellent in his approach to selling you what you want and need. He showed me many different models available before narrowing it down to driving one and then deciding. I would have been offered more test drives, but I had done that just a month earlier. I really appreciate driving several different models to choose one I like the best. Tom and Igor, the bosses of Demetrius, seem to work seamlessly with him when negotiating the sale. This team is superb. There aren't enough superlatives to describe a fine experience purchasing a car. We bought a 2012 Sentra at a super price. Eric did an awesome job filling out all the necessary paperwork with appropriate explanations and answered any questions we had. He's a great addition to this amazing team at Russ Darrow Nissan. We look forward to our next contacts with all of them in the future. More

The employees were all very nice as soon as we walked it. Brought us pop and coffee. Showed us cars in my price ranger, were not pushy and even though we were there close to closing they allowed us to take o Brought us pop and coffee. Showed us cars in my price ranger, were not pushy and even though we were there close to closing they allowed us to take our time in making decisions. Igor, Jerod and Eric as well as the porter all stay 2 hours beyond closing! Negotiations were simple and fast! Igor and Eric handled the bank matters quickly and got me a great price/rate! Paper work was fast and I actually had fun buying car as stressful as it can be! They went above and beyond! More

I bought a used Passat and on the way home the "check engine" light came on. They brought me a new rental car to use and picked the Passat up, and went above and beyond getting it fixed at no cos "check engine" light came on. They brought me a new rental car to use and picked the Passat up, and went above and beyond getting it fixed at no cost to me. The problem was difficult to diagnose and I got alot of work done by the VW dealer they took the car to. More