Russ Darrow Nissan of Milwaukee

Customer service leaves much to be desired I initially called this dealership to inquire about a car I saw online. The Carfax said the car had sustained some minor damage, but the person on the I initially called this dealership to inquire about a car I saw online. The Carfax said the car had sustained some minor damage, but the person on the phone said it has been repaired. Pleased with this response, I set up an appointment to see the car that day. I test drove it and decided to buy because it was a great deal. However, I did notice that the car still had some cosmetic damage, despite the fact that the person I first talked to said it had been fixed. We agreed on a price (NOTE that they tried to tack on a $500 extra charge for not financing with them - really slimy of them) and I then proceeded to wait 2.5 hours to fill out the paperwork because there was only one "finance guy" working. While I waited, I was told the car was being washed and prepared for me to take it home. When I looked at the car later, I saw that the car had barely been cleaned. There were still plenty of large, visible dirt spots on the hood - if it was washed at all, it was definitely a sloppy job and my car didn't look clean. I had also arranged for my old car to be brought back to me (I live 1.5 hours away) at a later date. In addition to not having my car back when the dealer said I would, I was not contacted to let me know that the plans had been changed. When I called to inquire about my car being brought back to me, I spent a lot of time on hold and getting directed to voicemails before I finally reached a manager who was rude and made me feel like I was in the wrong for being upset. My car is great, but I am very disappointed in the customer service I received. I feel like once they had my money, they didn't care about my experience or my needs anymore, and I think that's a terrible way to treat paying customers. Long story short, there are plenty of dealerships out there that go out of their way to make everything nice for their customers and give great service. Save your time, energy, and money by going to one of those instead. More

I AM DONE WITH NISSAN!!! I agree with the people that has rated this dealership a 1 star rating. There are some VERY DIS-HONEST sales people at this dealership. They will ev I agree with the people that has rated this dealership a 1 star rating. There are some VERY DIS-HONEST sales people at this dealership. They will even take advantage of people that are ill. I mentioned I was diabetic and could not stay much longer, and I was kept (I think) intentionally to take advantage of the situation. I believe they are immune to customers writing to the BBB. The district office seems to stick by the sale person(s) without any real satisfaction. I was there recently for an oil change. The cashier was very rude. When I received a courtesy call, I mentioned this and was referred to customer service, and the person said he would talk to her and get back to me. Well, that never happened. I will start taking my car to a regular service place for an oil change and other repairs. I AM DONE WITH NISSAN!!!! More

very nice and friendly at Russ Darrow I am very happy with my experience at Russ Darrow They helped me get a great deal. I got the car I wanted. I will be back for future purchases and wi I am very happy with my experience at Russ Darrow They helped me get a great deal. I got the car I wanted. I will be back for future purchases and will refer many friends. More

russ darrow is awsome Everyone at Russ Darrow did and awesome job. They helped me get a great deal. I will be back for future purchases and will refer many friends. I was v Everyone at Russ Darrow did and awesome job. They helped me get a great deal. I will be back for future purchases and will refer many friends. I was very impressed! More

Buyers beware Traveled 31/2 hours to buy a vehicle that they said they would work with the price on. Once I got there they would not negotiate and then tried to up Traveled 31/2 hours to buy a vehicle that they said they would work with the price on. Once I got there they would not negotiate and then tried to up the price of there advertised price by another $500. I was in the car business for ten years and I never witnessed anything like this. Buyers beware More

Russ Darrow thank you guys I bought a car from Russ Darrow today They helped me get a great deal. I got a perfectly clean used vehichle at a price I could afford.   I will be re I bought a car from Russ Darrow today They helped me get a great deal. I got a perfectly clean used vehichle at a price I could afford.   I will be returning to Russ Darrow in the future More

Move back on promise price I was there for two hours after series of price negotiations I, sale person, and manager came to agree on price. I did my initial too. After this mana I was there for two hours after series of price negotiations I, sale person, and manager came to agree on price. I did my initial too. After this manager told he would go and prepare contract. Ten minutes later sales Pearson came and said that since some of options (maintenance, oil change) that we all agreed on cost us money and we will not do a deal. My question is once both party agree you can not deny. Before any one agree on anything should know what they are getting or selling. Not only that as we were walking out of building all sales person were laughing at us. Is this their attitude towards customer? No customer respect and back out from agreed price. Do not waste your time. More

thanks! My experience at the Russ Darrow Dealership was outstanding. They try to understand your needs as an individual. I was very impressed! It really was a My experience at the Russ Darrow Dealership was outstanding. They try to understand your needs as an individual. I was very impressed! It really was a great experience. More

They took excellent care of me! The entire staff was knowledgeable and friendly. I never felt overwhelmed, and I feel as if they will continue to take care of my car as time goes by The entire staff was knowledgeable and friendly. I never felt overwhelmed, and I feel as if they will continue to take care of my car as time goes by. I will most likely do business with them in the future! More

thank you russ darrow A very refreshing automotive shopping for expertise, a way cry from your usual dealer. The facilities square measure immaculately clean and orderly. T A very refreshing automotive shopping for expertise, a way cry from your usual dealer. The facilities square measure immaculately clean and orderly. The potential shopper feels directly comfy. The workers is low key, genuinely hospitable, thrifty you of the same old assault in your typical business concern. you're left to steer concerning and examine the vehicles at your leisure, that square measure while not exception immaculately clean as if with a Q-Tip. The workers is happy to help you with any question, and additional usually than not square measure simply glad to have interaction in friendly chat. I took 3 completely different vehicles out for a check drive, finally deciding upon one in every of them, not essentially the foremost dearly-won model. At not time was I pressured within the slightest on my selection. The dealings was completed expeditiously during a snug and well lighted workplace, wherever i used to be offered access to their PC to update my policy. If your square measure within the marketplace for a second user vehicle, you owe it yo yourself to examine out this business concern that stands out as a stimulating example of however shopping for a automotive needn't be felt with dread. More