Russ Darrow Nissan of Milwaukee

Please do not go here I have purchased alot of vehicles and generally loathe the process but this dealership did so many things wrong, its incredible and I don't know where I have purchased alot of vehicles and generally loathe the process but this dealership did so many things wrong, its incredible and I don't know where to begin.The sale person, Adam, asked me right away for my SSN and said he needed it just as a way to find out how much i owe on my existing loan. Next thing i know, he is talking about what i could buy or lease based on my credit score. He then tried very hard to put me in this last year floor model. I was then asked to come back the next day and they would have a variety of options to show me. They showed me one different type of car. I asked for a DVD player to be added at no additional charge and they ended up not only charging me for it but they talked originally that the monitors would be in the headrests and wheN it wwas installed,it was a single monitor in the ceiling and when its down, i cant see out the back! Thomas in finance wont return a phone call for nothing and he was supposed to cancel my gap insurance within the first 30 days and i called the company just the other day to confirm and it was still active! He never canceled it and now it is past the time of a full refund. I tried to meet with Nick the GM and had to cancel once and now he wont call me back and i am being beyond polite on all my messages to everyone. I would recommend to go somewhere else to buy your next car. More

great job from Russ Darrow This really was a vehicle that is great experience everyone at the Russ Darrow Dealership was informed and knowledgeable. Their outstanding service ai This really was a vehicle that is great experience everyone at the Russ Darrow Dealership was informed and knowledgeable. Their outstanding service aided us get a very good vehicle that is new the best possible expenses. Exemplary Vehicle, Ease of Deal, Product Sales and Finance Staff. More

perfect! My experience at the Russ Darrow Dealership was outstanding. they had the ability to reply to all of my inquires about the car that is new They took t My experience at the Russ Darrow Dealership was outstanding. they had the ability to reply to all of my inquires about the car that is new They took the time to explain all the features and gave me a great deal on financing. Based on what I told them I was looking for they found the perfect car for me! More

Thanks to the fantastic service My experience at Russ Darrow was amazing. Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  one of the best sales My experience at Russ Darrow was amazing. Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  one of the best sales people we have ever encountered. The process was smooth and easy. More

very friendly and professional My experience at the Russ Darrow Dealership was outstanding. It was such a pleasure dealing with all the members at the dealership. The customer servi My experience at the Russ Darrow Dealership was outstanding. It was such a pleasure dealing with all the members at the dealership. The customer service and quality of repairs are excellent. they had the exact car we have been looking for More

Terrible Customer Service When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that de When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that dealership? More

They worked very hard for me I had a great experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Thank you for the great customer servi I had a great experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Thank you for the great customer service They answered all questions I had. More

Customer not satisfied Dome Lights, tire rod, car alarm, oil lights and many other problems accord the next day after getting the car. I'm not satisfied at all do to these Dome Lights, tire rod, car alarm, oil lights and many other problems accord the next day after getting the car. I'm not satisfied at all do to these issues happing the very next day More

Not a good experience We requested and received a confirmation of the online “E-Price” for a Nissan pathfinder from Russ Darrow Nissan. The email confirmed all of the foll We requested and received a confirmation of the online “E-Price” for a Nissan pathfinder from Russ Darrow Nissan. The email confirmed all of the following: 2015 Nissan Pathfinder SV, Exterior Color: Cayenne Red, VIN Number, Interior Color: Charcoal, Stock number, Engine: 6 Cyl, Miles: 5, Transmission: CVT with Xtronic, and the E-Price - $29,322.00 . (compared to the MSRP $36,080) The emailed price $29,322 was $6,758 under – a great deal right! It was exactly what we were looking for. We set up an appointment and test drove the car. We told the salesman we would take the car at the “E-Price” He said ok and went to tell his sales manager. Everything was fun to this point. He came back with a piece of paper, an offer sheet I think, that showed a price more than $6.000 over the price Russ Darrow emailed me that morning before I made the appointment for a test drive and they included in that much higher price a $600 credit for graduating college within 2 years which didn’t even apply. I thought it fair to compare the E-Price $29,322 to the MSRP $36,080 but they also added the $885 delivery charge into the price which was included in the MSRP. The worst part of the experience is that Russ Darrow never acknowledged the e-price. I expected to pay about $31,822 to cover taxes ($1,500) title fee ($100) trailer hitch and harness ($500) maybe a set-up fee (say $200-400); or about $2500 more than the quoted E-Price and close the deal. The salesman never acknowledged that there ever was E-Price. It too k an hour to negotiate the real sale price which is nearly $1500 more than I expected. The deal is maybe ok but not the great deal I thought Russ Darrow had offered and I was expecting. Russ Darrow never explained what was not included in the price they emailed and they pretended like that number never existed or was immaterial. I could go on. Car dealers have a terrible image and Russ Darrow did nothing to change that in my mind. And to top off a bad buying experience, Russ Darrow made us set around for nearly 2 ½ hours waiting for someone to close the deal after we agreed on a price by 1:15. We spent from 10:40 am to 4:40 pm to buy a car. Russ Darrow has a lot of work to do. I will say, Johnny, the salesman was very knowledgeable and friendly. I know that is his job but we liked him. I also liked, David, who I met the first time I came in earlier in the week. Buying a car should be fun. All I want is honesty. Buying from Russ Darrow left a bad taste in my mouth. I just don’t know if they are better or worse than other dealers. More

great job from Russ Darrow I always dread having to go car shopping My salesperson was very patient and helpful in explaining how everything worked. They were very helpful throu I always dread having to go car shopping My salesperson was very patient and helpful in explaining how everything worked. They were very helpful through the whole process of buying the car I ended up getting. Very big thanks to the crew over at Russ Darrow! More