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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.4
129 Reviews

129 Reviews of Russ Darrow Mitsubishi - Service Center

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January 26, 2025

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice. More

by CONTRERASAISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

The service departments offered Great customer service. Joakim specifically was very pleasant. I would recommend this location. More

by YAMILEXCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

January 24, 2025

I gave 4 stars due to the fact I had a bad experience on a previous visit however I reached out to Justin and he rectified the experience and had patience and put me as a loyal customer first and then the More

by farrmonica7
Recommend Dealer
Yes
Employees Worked With
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

January 23, 2025

Everyone was friendly and explained everything to me. I was greeted kindly, and once my service was done, everything was again explained to me what was done and what was not and what I will need done nex More

by pamkaebisch
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you, Pam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years. Josh Kiscellus josh.kiscellus@russdarrow.com

January 23, 2025

The guys were very attentive and friendly. nice waiting area with free beverages.prompt service More

by JOANN.GORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Mikolajczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

January 17, 2025

Dima in Service address my concerns thoroughly and politely. Service was completed when and as promised. Video walk-though of inspection was a nice addition. More

by RPFEIFFER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dilmurad (Dima) Aslanov
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Jan 17, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

January 12, 2025

Friendly salesperson with a no pressure approach. Answered my questions about the vehicle and tried to remedy any concerns I had. More

by KEMPENFOUR
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Mitsubishi responded

Thank you, We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

January 12, 2025

We love coming to this dealership for the maintenance of our car. Everyone is amazing! More

by Carlos027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Sagan, Malvin Ables
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Jan 13, 2025 -

Russ Darrow Mitsubishi responded

Carlos, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

January 12, 2025

Friendly and efficient staff, easy to schedule service,and wait time as told when appointment booked More

by GFRITZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, do not recall
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Jan 13, 2025 -

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

August 30, 2023

Prompt, honest and good people to work with. Always reasonable prices with the great job that was done on my vehicle. More

by sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sagan
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