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Russ Darrow Mitsubishi

Waukesha, WI

4.4
475 Reviews

W226S1700 Hwy 164

Waukesha, WI

53186

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Showing 475 reviews

July 20, 2021

Great Deal and process was simple Car was cleaned and ready to go when I arrived. Didn;t push all the usual add ons either More

by duanemaas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sagan
Jul 26, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

July 15, 2021

Everyone at the dealership was extremely helpful and knowledgeable. This is our second car from Russ Darrow and I imagine that relationship will only continue. More

by jnet.paules
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Freiheit, Brandon Sagan, Nicholas Cunningham
June 24, 2021

They a good dealership with the 10 yr warranty and they try to help with monthly payments you can afford More

by Chris71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson, Marvin G Garrison
Jun 24, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review, we appreciate your business. We look forward to seeing you back again.

May 29, 2021

Had a really great experience from start to finish. Friendly & very helpful staff (esp Marvin), and will be coming back for future services. Thanks!!!! Anne More

by Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ellisha donath, Jessica Zurn, Marvin G Garrison
May 31, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review, Anne! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

May 14, 2021

Sales person could have help me a little more with the navigations system in the car Other than that very happy with my purchase very happy when my girl is ready for a car I will be coming back to buy More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Cunningham
May 14, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review Steve. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for allowing us to help you with your vehicle purchase. We look forward to assisting you again in the future so we can earn 5 stars instead of 3.5 ;)

May 07, 2021

Marvin is always super helpful and informative. I was able to schedule an appointment quickly. I’ve been bringing my car to this dealership for a couple of years and have only had good experiences. More

by andrezmr83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
May 10, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

March 30, 2021

Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and symp More

by colindestache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Sagan, Aaron Henderson, Casey Lindecrantz
Mar 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for bringing this issue to our attention, Colin Destache. We are sad to hear you did not have the best experience at our dealership. Please call the General Manager Sean at 262-506-3150 so we can discuss these issues and come to a beneficial solution. We hope you give us a chance to earn your business back.

March 24, 2021

Rigo sold my sister her first Mitsubishi and helped me purchase my first vehicle which is also a Mitsubishi! I’m so glad I purchased my first vehicle here, great great service! More

by citlallivaldivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
Mar 26, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the our Darrow Difference Maker Rigo. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

March 19, 2021

Work well done in time promised. Only concern was they now charge 3% if bill paid by credit card. Should have warned me in advance. More

by Mr. Outlander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Marvin G Garrison
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this. Sorry you were not properly informed of the credit card fee. Our Darrow Difference Makers are still adjusting to our recent change, We are happy to hear it was a 5 star experience at Russ Darrow Mitsubishi. Thanks Again!!!

March 17, 2021

Very helpful and nice service they help me get into a nicer newer car that I love thank you so much for the new car More

by Natemlinar902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sagan, Casey Lindecrantz
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi . Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

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