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Russ Darrow Mitsubishi

Waukesha, WI

4.4
475 Reviews

W226S1700 Hwy 164

Waukesha, WI

53186

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Showing 475 reviews

October 30, 2021

I went for a tire rotation and oil change. Everyone was very nice and helpful;) More

by knischke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank You for taking the time to leave a review for us at Russ Darrow Mitsubishi, We appreciate you and your business.

October 29, 2021

I really impressed with the improvement in the service and costumer service they had, I have been a costumer of of them since I moved here in sep 2020 and I can see the 180 degree turn on those 2 points, More

by Ppchakal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez, Marvin G Garrison
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon!

October 29, 2021

You cannot believe what they say, they actually tried to tell me that my car had a bad muffler bearing. Can you believe that? Then also the return policy on cars the three day/72 hours, is also not true, th More

by Troy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Dickerson, Brandon Sagan
Oct 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for writing this review, Troy. Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this issue. If you have any more questions please contact us at 262-506-3150.

October 12, 2021

Rob is such an amazing sales person, kind , good attitude and very helpful and he got me the truck I always wanted. He always helps as best as he can to make sure customers leave out with something off the l More

by Lexiilynn32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Karas, Aaron Henderson
Oct 12, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

October 08, 2021

I’ve been very stressed about buying a new car since my wreck and they made it very easy for me! More

by klemkebrianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh- finance manager! , Sean Sutton, Rigo Sanchez, Brandon Sagan
Oct 08, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are happy to hear you had a great experience with us. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. Listening to your wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

October 05, 2021

I went to look at the explorer and Rob met me right away. Answered a few questions and with the help of Sean and Brandon I was in and out of there. More

by Aturner111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sutton, Robert Karas, Brandon Sagan
Oct 05, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

October 04, 2021

Dealership is good, but Rigo and Brandon are PHENOMENAL. Truly miracle workers when it comes to ability to get the vehicle you are looking for, and appropriate financing that one can afford in almost any fi More

by tmlaali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
Oct 05, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Maker Rigo could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon

September 20, 2021

This dealership is always very busy, and the wait time is never what was quoted. They always try to sell you something. I was told that the reason it was taking so long to process my paperwork was because Ma More

by juliewisconsin2018
Friendliness
Recommend Dealer
No
Employees Worked With
Marvin G Garrison
Sep 21, 2021 -

Russ Darrow Mitsubishi responded

We would like to extend our apology regarding the recent issue with your visit. This is not the standard we hold for our customer experience and your visit should not have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please call us at 262-506-3150, we'd love to find a solution that works for you!

September 17, 2021

Great service. Great dealership. Been very pleased with Mitsubishi Waukesha. Recommended them to family and friends. More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sutton, Jesse Dickerson, Marvin G Garrison, Brandon Sagan
September 16, 2021

The entire sales/finance staff were extremely helpful in putting together my granddaughter’s first car purchase. Grand effort! More

by Pirate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Freiheit, Megan Bettack, Sean Sutton, Rigo Sanchez, Brandon Sagan, Daniel Oconnor
Sep 16, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

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