Russ Darrow Mitsubishi

I have used Russ Darrow for purchase and service for many years. They always communicate well. years. They always communicate well. More

Another very well done and fast service. It took less than 30 minutes and I was well looked after. It took less than 30 minutes and I was well looked after. More

The way they trick me and my car is very good. I would like to choose Russ Darrow Mitsubishi again next times. I would like to choose Russ Darrow Mitsubishi again next times. More

Both talked about the car in detail Both helped in tire history and discussion Satisfaction achieved before I left history and discussion Satisfaction achieved before I left More

Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we fou some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you More

The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted. Definitely would recommend! More

Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic. I'd rather deal with a alley mechanic. More

Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊 The service was efficient. Thank you !!! 😊 More

Great people, great service! No hassles! Always making sure car is ready for the road! No hassles! Always making sure car is ready for the road! More

Inform and straightforward response to the issues with my vehicle. I would definitely use would have no problem with using your service department again vehicle. I would definitely use would have no problem with using your service department again More